Location:Edmonton, AB, CA, T5J 0E5 Toronto, ON, CA Calgary, AB, CA Vancouver, BC, CA
Req ID: 49414
Jobs by Category: Technology Solutions
Job Function: Technology
Status: Full Time
Schedule: Regular

DESCRIPTION

Drive innovation. Empower teams. Deliver world-class video experiences.

OPERATIONAL RELIABILITY & CUSTOMER EXPERIENCE

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• Champion an operations mindset by ensuring high availability, observability, and performance across services
• Lead initiatives to reduce setup friction and customer-impacting errors and collaborate with cross-functional teams to identify and resolve customer pain points.

A BIT ABOUT US

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks

As a Software Development Manager, you will lead a talented team of backend engineers and drive operational excellence for our metadata services and customer-facing APIs. In this role, your focus will be: