Software Engineer 3
Location: Nashville, TN
For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued.
Asurion’s product development teams are focused on helping people love and get the most from technology. We’re a strong team of product-oriented developers — and we don’t just write code — we measure the impact we have on users and use that information to guide our next action. We value full-stack engineers, but understand that people will naturally have varying strengths across the stack. Using cutting- edge technology combined with great methodologies around continuous integration and deployment, code is pushed to production every day. Supporting about 350 million customers globally means we face some fascinating challenges around scale, user experience and quality.
As a Software Engineer 3 at Asurion, you will be part of a team of 3-5 engineers as part of a cross-functional team containing product management, design, and data science. You will engineer solutions across our technology stack, including web, back-end, deployment pipelines and infrastructure. Your strong analytical and communication skills will help collaborate with engineers, designers, and product managers to solve problems and build world class solutions.
In this position, you will be working on an industry leading AI first CRM technology used by daily by thousands of users call center experts across industry domains. Our platform puts AI powered tools into the hands of our experts, allowing them to provide industry leading customer support to our 250 million and counting global customers.

SKILLS:

Technical skills:

• Expertise in and least one cloud computing platform: AWS, Azure, and/or GCP
• Expertise deploying and scaling applications in serverless and container based environments
• Demonstrable experience in React or other comparable modern Javascript web development framework
• Command and expertise in backend web development: API design, implementation, database and web service integration
• Experience building web apps, mobile apps, or cloud- hosted services using modern technologies
• Experience utilizing lean and agile methodologies to ship code daily
• Improve engineering standards, tooling, and processes
• Write high-quality code and unit tests

Soft/Leadership skills:

• Active listener; strong communication - verbal and non-verbal. Ability to influence
• Effective problem solver; works through ambiguity; provides options; executes well
• Manages time; self-directed; provides guidance to more junior team members
• Manages relationships with key stakeholders and ensures effective teamwork across team
• Solid business acumen; anticipates obstacles and supports team’s success
• Leads change for team members and team’s work
• Team leader and supports team to ensure success. Develops trust-based relationships.
• Proactively seek as well as provides coaching and feedback to team and peers
• Engage, inspires team members. Effective at determining work to own and work to delegate. Drives for continuous improvement.
• Accountable for performance of team, and ensuring a customer first mindset.

EDUCATION AND EXPERIENCE:

Required Education and Experience

• 3+ years of experience as a full-stack engineer building high-scale customer- facing products
• Bachelor’s Degree in Computer Science, Software Engineering, Computer Engineering, Electrical Engineering, Electronics Engineering, or related field

ESSENTIAL JOB SKILLS/DUTIES:

• Incorporate a whole-team approach to product development
• Focus on utilizing lean startup techniques to build world-class products
• Improve engineering standards, tooling, and processes
• Write high-quality code and unit tests
• As part of a cross-functional team, engineer solutions across our technology stack, including web, mobile, and back-end.
• Partner with product owners and design peers to take advantage of new technologies and continuously deliver value to the organization