WHAT YOU’LL LOVE

We’re looking for a Software Engineer with strong background in developing, implementing and supporting Jira & Confluence as well as general DevSecOps software development ability to be part of our Engineering Excellence team.
Our Mission: Increase efficiency and agility across engineering teams enabling them to mobilise quickly and deliver quality, secure, right first-time features for our customers at reduced costs.
Enable operations teams to pro-actively monitor and quickly report across critical systems.
A Software Engineer reports into the Engineering Manager and contributes to the delivery of our mission through a combination of design, build & implementation activity together with working alongside multiple engineering teams across the department, supporting them to adopt new ways of working. The role will involve strong collaboration with others - be it learning from examples of existing great engineering work, collaborating with others to create it or mentoring engineers to use it.
This role will initially focus almost exclusively on Jira, Confluence, Jira Service Management ways of working, development, configuration and support, and over time evolve to include the wider goals of the team.
Your Role

Jira, Confluence, Jira Service Management

• Administer software formulating technical solutions including Jira and its associated plugins
• Manage upgrades to the Atlassian toolset and associated plugins
• Manage the development of key system-wide customisations
• Train and guide various levels of users within the business
• Provide technical support to end users to help address system queries & issues
• Manage incident scenarios between vendor and the business
• Advanced Jira Project administration driven with an ‘automation first’ principal wherever possible

General

• Contribute to Licence management of Atlassian and other software
• Work with stakeholders to understand problems, analyse requirements, develop ideas and design & deliver solutions that enhance engineering productivity
• Design, implement, and maintain modern DevOps processes and tools to ensure seamless CI/CD pipelines for our engineering teams
• Collaborate with engineering teams to establish and promote best practices in code quality, unit testing, observability and deployment
• Deliver initiatives to improve system observability, incident response processes and operational efficiency
• Conduct technical reviews, mentor team members and provide guidance on adopting cutting-edge tools and technologies
• Help maintain an appropriate, rationalised engineering tool chain across the department – being involved in proof-of-concept reviews & tool rollout
• Champion a culture of continuous learning, experimentation and innovation within the department

Please refer the Job description for details