Software Engineer
Job Description:

HERE YOU’LL BE WELCOMED. WE CHAMPION DIVERSITY AND WE UNDERSTAND THE IMPORTANCE OF OUR PEOPLE REPRESENTING THE COMMUNITIES AND CUSTOMERS WE SERVE. YOU’LL FIND AN INCLUSIVE ENVIRONMENT WHERE YOU CAN BE YOURSELF AND WHERE EVERYONE IS DRIVEN BY THE SAME PURPOSE - HELPING PEOPLE LIVE LONGER, HEALTHIER, HAPPIER LIVES AND MAKING A BETTER WORLD.

At Bupa, we’re passionate about technology. With colleagues, customers, patients and residents in mind you’ll have the opportunity to work on innovative projects and make a real impact on their lives.
Right from the start you’ll become part of our digital strategy, joining us on our journey and developing yourself along the way.

ROLE OVERVIEW

The Software Engineer will provide application support for UK Insurance services to our UK business. This role includes monitoring, technical troubleshooting, supporting implementations, and maintaining software solutions. The engineer will work closely with business users, third parties, and other IT colleagues.
You will join the production support team, providing essential support for one of our major applications. This role involves investigating incidents and problems and fixing small bugs, working in a DevOps environment.

WHAT YOU’LL DO:

• Be the technical authority in their domain. This could be application or technology specific
• Undertake support, development or environment configuration activities as required for discipline
• Act as technical mentor to level 1 software engineers/application support specialists
• Impact assess and validate technical solutions, designs, proof of concept to ensure end to end solutions are fit for purpose
• Take part in implementation activities, change control and release planning
• Work within the application delivery standards, development methodologies and strategic architecture frameworks
• Provide input to Infrastructure Design teams with regard to overall solution design
• Takes ownership for resolving all IT related problems within their domain, which directly or indirectly impact on the operational services or development
• Establish and maintain credibility and working relationships with other IT teams, being an ambassador for IT within the business community, supporting a customer service culture.
• Working with product managers to refine and agree scope and detail of tasks
• Actively contributing to the team’s commitment to continuous improvement and addressing performance concerns.
• Developing efficient and robust data and application state models
• Developing secure, reliable solutions informed by up-to-date best practices
• Contributing to onboarding resources for new team members

Responding to customer incidents and resolving service-affecting issues

• To provide 24/7 on call support for core application services, this will include incident management and supporting releases.