About Capgemini
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of ₠22.1 billion
Job Description

Carry out system management and staffing efforts to support Operation & Support (O&S) activities required to maintain the systems’ Service Level Agreement (SLA) and operations like:

• Contract management by carrying out contract activities (e.g., contract variations request) that involve contract types such as hardware maintenance contracts, software license contracts and procurement of the security certificate.
• Ensure vendor meet SLA and abide to contractual obligations. And to support the administrative process for any non-conformance to vendor’s contract obligation, including:
• System health monitoring, monitoring of system uptime and downtime.
• Escalate issues according to process.
• Manage and update any system incidents and update stakeholders.
• Sites support for all locations of the project.
• Patching:
• Ensure patches are tested and verified before seeking approval for patching downtime.
• Communicate system downtime to all stakeholders.
• Ensure system availability after patching is completed.
• Review and implementation of Change Requests (CR) including requirement specifications, preparation, review and finalizing of CR/ solution from vendors, updating and seeking approval of CR from system owners, monitoring of CR progress, witnessing change completion and update of CR for closure.
• Support procurement like raising requests and queries for procurement, maintenance, service master contracts and service charges in bulk tender.
• Support power servicing ops, ensure power supplied are according to diagram, inform stakeholders, ensure power resumes and system availability.
• Obsolescence management - software licenses, hardware, OS and certificates.
• Manage Technical Refresh based on the asset lifespan, including GPC/OPC, Services and Infrastructure Migrations
• Review and track tech refresh timeline.
• Support the submission of security clearance for related vendors.
• Support the audit of Authority Furnished Spares for related vendors.
• Support activities such as baseline review and management, including operation and maintenance manual review.
• Providing technical advice and project management recommendations.
• Support invoice verification, budget monitoring and forecasting for areas such as services/products, event support, system enhancement, CR and ad-hoc jobs.
• Review and update of the documentation such as project handbook, meeting minutes and other system documents from vendor (e.g.: troubleshooting, user and operational guides.).
• Perform other related duties as assigned or requested

Job Requirement

• Diploma or Bachelor’s Degree in InfoSec/Information Technology/Information Systems/Business IT or its equivalent
• Relevant professional certifications, such as ITIL
• Minimally 1-2 years of experience in Operations Support or Project Management and supporting mission critical systems with very stringent SLA e.g. 99.9%
• Well-versed in operations best practices
• Well-versed in IT Service Management (ITSM) standards, processes, guidelines and best practices
• Able to cope in a highly pressured fast-paced environment
• Prior working experience in operations or project management
• Able to understand the system and software architecture, and user operations environment
• Willingness to pick up any new technologies

Please refer the Job description for details