Software Engineer - Cloud Ops at Southwest Airlines

, , India -

Full Time

Start Date

Immediate

Expiry Date

17 Aug, 26

Salary

0.0

Posted On

19 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

AWS, Python, Java, Cloud Operations, Lambda, EKS, CloudWatch, IAM, Observability, Incident Response, Docker, Linux, Agile, Software Development, Troubleshooting, Scripting

Industry

Airlines and Aviation

Description

Department: Technology Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. Job Description: As a Software Engineer Global supporting the AI Platform Operations Pod with a Cloud Operations focus, you’ll help ensure Southwest’s AI and agentic workloads run reliably in real production environments. This role emphasizes hands‑on cloud operations and reliability—serving as an L1/L2 first responder for AWS‑based AI services while partnering with Sr Engineers to troubleshoot issues, restore service, and implement improvements. You’ll work directly with AWS platforms such as Lambda, EKS, CloudWatch, and IAM, applying automation and scripting to streamline operations, support on‑call rotations, and reduce repeat incidents. Through day‑to‑day exposure to production systems, you’ll strengthen your cloud and operational skills while gaining practical experience supporting AI technologies, including LLMs, vector databases, and agentic frameworks. This role offers a strong foundation for engineers who want to grow into cloud and AI platform operations while contributing to systems that must perform at scale, every day. Responsibilities Apply knowledge and skills of software development and testing effectively to solve a range of problems Work alongside other engineers on the team to elevate technology and consistently apply best practices Collaborate closely with customers and cross-functional departments to communicate project statuses and proposals Document each aspect of a system or application as a reference for future upgrades and maintenance Determine and assess the needs of the user and then create software to meet the requirements Identify and resolve issues that arise during the design, testing and maintenance processes using problem-solving skills Work in an agile environment to deliver high-quality software Prepare and install solutions by determining and designing system specifications, standards, and programming Mentor junior members on the team Improve and expand technical capabilities by continuing their education thru reading, workshops, conferences, and/or communities of practice May perform other job duties as directed by Employee's Leaders Knowledge, Skills and Abilities Intermediate knowledge of software development methodologies, practices, concepts, and technologies obtained through formal training and / or work experience Ability to demonstrate consistent knowledge application, skills of software development, and testing to solve a range of problems Intermediate knowledge of at least one required programming language Ability to partner, communicate, and negotiate with various Technology or partner Teams Ability to analyze and manage large, complex, and vague Business or technical problems, articulating the problem or root cause, and translating the analysis into viable solution recommendations Ability to take on multiple assignments, whether administrative or project related, while maintaining a successful level of completion in all responsible work Ability to mentor others to do the same Ability to develop, present and effectively communicate ideas and strategies to a variety of audiences Education Required: Required: Bachelor's degree in Computer Science, Engineering, Information Systems or related field and/or equivalent formal training Experience Required: Intermediate-level experience, fully functioning broad knowledge in software engineering 2-5 years of relevant work-related experience 3+ years in production support / cloud ops on AWS—incidents, on-call rotation 3+ years in Python or Java for ops scripting and L2 fixes 2+ years in Cloud-native AWS—Lambda, ECS, S3, DynamoDB, IAM 2+ years in Observability tools—reading logs, metrics, traces (Datadog/CloudWatch) 2+ years in Incident response, ticket triage, and escalation handling Preferred: Experience in: Exposure to AI/agentic frameworks or LLM APIs Familiarity with on-call and ticket lifecycle (ServiceNow/Jira) Familiarity with Linux internals and networking Docker fundamentals Basic scripting for ops automation (Python/Bash) Other Qualifications Must meet confidentiality expectations as to confidential, proprietary and sensitive Company information Ability to work extended hours as needed Southwest Airlines is an Equal Opportunity Employer. Please print/save this job description because it won't be available after you apply.

Responsibilities

Ensure the reliability of AI and agentic workloads in production environments as an L1/L2 first responder. Focus on troubleshooting AWS-based services, implementing automation, and supporting on-call rotations to reduce repeat incidents.