Software Engineer - CloudOps at Gallagher

Kansas City, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Jun, 26

Salary

0.0

Posted On

24 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

AWS Cloud Services, Troubleshooting, Infrastructure as Code, Terraform, Grafana, CloudWatch, CI/CD, Automation, Lambda, RDS, S3, Networking, Monitoring, Observability, Decision Making, Problem Solving

Industry

Software Development

Description

Why Join Us At eShepherd, we’re transforming livestock management with smart virtual fencing technology that gives farmers and ranchers more freedom, flexibility, and insight. Our mission is simple: make farming easier, more sustainable, and more productive - without compromise. We’re in a high-growth phase. That means big opportunities, rapid decision-making, and the chance to shape something that’s scaling globally. You’ll be part of a team solving real-world production challenges, stabilizing and improving cloud systems used by customers every day. What makes us different? We combine startup-to-growth energy with the backing of Gallagher — a global leader trusted for nearly 85 years across 100+ countries. You get the excitement of building and scaling something new, with the confidence that comes from proven reliability and resources. Our purpose - Protect what matters most - shapes how we innovate, support farmers, and look after our people. Why you’ll love this role At eShepherd, your work matters from day one — you’ll be directly supporting live production systems used by real customers. This isn’t a role for observers; you’ll be rolling up your sleeves, solving problems, and shaping how our platform operates and scales. You’ll get exposure to a broad set of technologies, collaborate globally, and grow your skills in a high-impact, fast-moving environment with: Real impact from day one – Your fixes directly affect farmers, ranchers and operational teams. Hands-on problem solving – Be the person who gets production back online and improves the platform. Broad, challenging scope – Work across AWS cloud, dashboards, automation, and customer success workflows. Autonomy & growth – Make decisions with incomplete information, learn the system deeply, and expand your responsibilities over time (while supported by our team as you get up to speed in the role). Global collaboration – Partner with R&D teams in Australia and Customer Success teams across North America. Startup energy, enterprise backing – Innovate in a high-growth environment with the support of 85+ years of Gallagher stability. Who thrives here The eShepherd team thrives when we bring on engineers who are curious, resourceful, and comfortable rolling up their sleeves in a fast-moving environment. If you enjoy tackling real-world production challenges, making decisions with incomplete information, and continuously learning, you’ll fit right in. Successful candidates are: Problem solvers – You thrive in ambiguity and enjoy troubleshooting live systems. Hands-on doers – You can execute fixes immediately and iterate to long-term solutions. Practical engineers – You prioritize solutions that work in production, not just designs that look good on paper. Collaborators – You communicate effectively across time zones and teams. Curious learners – You’re motivated to learn new technologies and processes on the fly. What You’ll Own This is a hands-on CloudOps role where you’ll be trusted to respond quickly, think on your feet, and take real ownership of live systems. When you join the business, you’ll get strong support to know how to operate. Once you’re operating independently, you’ll often be working with incomplete information, making decisions that directly impact production and customer experience - while collaborating closely with our Australian R&D team to turn short-term fixes into long-term improvements. You’ll: Provide first-line CloudOps support during US hours – respond to incidents, outages, and alerts. Diagnose and troubleshoot AWS infrastructure (EC2, RDS, Lambda, S3, and networking). Implement temporary fixes to restore service, then collaborate with AU R&D to develop permanent solutions. Proactively improve dashboards, monitoring, and observability (Grafana, CloudWatch). Support Customer Success by pulling operational data, improving processes, and resolving minor issues. Contribute to Infrastructure as Code (Terraform), automation, CI/CD, and platform reliability initiatives. What You’ll Bring You’re someone who’s already built a solid foundation in CloudOps or infrastructure engineering and can step into a live environment with confidence. You’re practical, resourceful, and comfortable figuring things out as you go - without needing everything neatly defined upfront. Must-have skills: Proven production experience with AWS cloud services. Familiarity with monitoring and observability tools (Grafana, CloudWatch, Prometheus). Practical experience with Infrastructure as Code (Terraform, CloudFormation). Strong troubleshooting, problem-solving, and decision-making skills. Comfort operating with incomplete information and learning quickly. Nice -to-have skills: CI/CD pipeline experience (GitHub Actions, GitLab CI, Jenkins). Exposure to IoT, distributed systems, or edge computing. Experience supporting operational or customer-facing teams. Interest in automation, data pipelines, or AI-enabled workflows. Benefits We Offer Competitive salary + performance-based incentives Career growth as you gain deep system knowledge and take ownership of US cloud operations Health, dental, and vision coverage Life, accident, disability, and critical illness insurance 401(k) with employer contributions Employee Assistance & Wellness Programs Tools, tech, and support to do your best work Collaborative team culture with startup energy and global impact Not a perfect match on paper? That’s okay - we value potential and perspective. Include a cover letter to tell us who you are, the impact you can make, and why eShepherd is the place for you. Love what we’re building but this role isn’t quite your match? Join our talent pool! We’re scaling fast and new opportunities are always emerging - your skills could be exactly what we need next! Whilst we are pretty keen to get this role filled, we know it's crucial we find the right fit for our organization, so this advert will remain open until we've nailed that brief. If this sounds like a bit of you then we'd love to hear from you. Employment authorization in the U.S. is required. We are unable to provide visa sponsorship for this role.

Responsibilities

The role involves providing first-line CloudOps support during US hours, responding to incidents, and diagnosing issues across AWS infrastructure components like EC2, RDS, Lambda, and S3. Responsibilities also include proactively improving monitoring dashboards and collaborating with R&D teams to transition temporary fixes into permanent platform improvements.