ABOUT EDGETIER

At EdgeTier, we empower customer care teams by seamlessly combining AI, automation, and human expertise. Our award-winning technology enables some of the world’s most innovative companies to deliver exceptional customer service while gaining deeper insights into their customers.
We’re on a mission to revolutionise customer service by embedding AI into every interaction, creating seamless and impactful experiences. Our cutting-edge solutions help high-volume B2C brands transform customer experiences by analysing and optimising every touchpoint.
This is an incredible opportunity, and we’d love for you to join us on this journey!
We are first and foremost technology enthusiasts. We use the latest methodologies and tooling to build world-class software and place a strong emphasis on excellent user experience. While working at EdgeTier you will continuously be exposed to new technologies and will deploy them in real-world environments. As a member of the technical team, you will be consistently evaluating and recommending new technologies that will form part of our products.
Please note that we are currently only considering applicants based in the Dublin area. This is a flexible hybrid position.

YOU WILL BE DOING:

• Working on a wide range of features and functionality for EdgeTier’s core product offering.
• Developing, designing, and maintaining functionality across EdgeTier’s backend systems including the APIs, core functionality and databases.
• Providing input into product architecture and product functionality.
• Reviewing pull requests.
• Maintain systems, fixing bugs and developing new features.
• Working with frontend developers in designing out APIs.
• Working directly with the senior management team and supporting the development of EdgeTier’s technical strategy.
• Bringing new technologies and ideas into the development team.

BE ACCOUNTABLE

Take ownership of your work and do it with integrity and to the best of your ability. Be honest about the challenges faced and tackle them head-on. Whether we win or lose, we learn and grow as a team.