Software Engineer: FinTech Operations (Internal/External) at Safaricom Telecommunications Ethiopia PLC

Addis Ababa, Addis Ababa, Ethiopia -

Full Time

Start Date

Immediate

Expiry Date

28 Jun, 26

Salary

0.0

Posted On

30 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

L2 Support, Mpesa, Java, Spring Boot, Spring Boot Security, CI/CD, DevOps, Microservices, APIs, Splunk, Grafana, Agile, Scrum, Jira, Confluence, Automation

Industry

Telecommunications

Description

At Safaricom Ethiopia, we are a purpose-led technology company dedicated to transforming lives through digital connectivity and inclusive financial services. In under four years, we have grown to serve over 10 million customers, with our network now reaching 55% of Ethiopia’s population – a testament to our bold vision and trusted partnerships. Guided by core values such as customer obsession, innovation, integrity, and get it done together, we are building a workplace that is dynamic, inclusive, and empowering. We believe our greatest strength lies in our people. That’s why, for two consecutive years, we have proudly get earned the Top Employer Award – in recognition for our unwavering commitment to fostering a supportive, innovative, and inclusive environment to people. Join Safaricom Ethiopia and be part of a team that is shaping the digital future of Ethiopia. Here, your work has meaning, your voice matters, and your growth is our priority. Together, we are transforming lives for a digital future. Key accountabilities and decision ownership: * Provide support for financial solutions which include MPESA core and integration services and products. * Provide an end-to-end advanced L2 supports for all MPESA systems. * provide input to the M-PESA roadmap to ensure timely delivery of relevant products to Safaricom Customers. * Build Monitoring dashboards and alerting mechanism for proactive monitoring of MPESA products * Participate in design, testing and implementation of new products, services and functionalities * Lead and conduct BCP test activities, conduct user access reviews * Deliver AI based solutions for the best system availability like automations, chatbots and automate daily routine tasks. * Implement CI/CD tools for automating deployments and apply all DevOps technologies. * Development of microservices using java, spring boot, spring boot security and managing MPESA APIs in advanced manner. * Coordinate all MPESA changes, deployment, product configuration. * Manage all incidents without any directive proactively based on the SLA/OLA. * Support all aspects of L2 scope for MPESA systems. i.e G2,OD , IPG , APIGEE , DXL , channels and other existing and future. * Development of automated tests for functional, performance, and security testing. * use of agile and scrum frameworks in project delivery while making use of tools like Jira, Confluence etc. * Implement an end to end monitoring dashboards for MPESA products using Splunk , Grafana , Digital view , Zabbix. * Implement test strategies and implementation methodologies for the MPESA channels and products to ensure all products are working without defects. Key performance indicator: 1. Delivery of all assigned tasks as per defined quality and committed timelines. 2. Skillset modernization – continuously upskill according to M-Pesa Technology yearly skillset modernization program Core competencies, knowledge, and experience: Business Competencies: * Must be able to work without supervision & meet tight deadlines/schedules. * A strong desire to learn and figure out how to create market leading user-friendly web and mobile applications Creativity and Innovation * Excellent Problem solving skills Business Know how * Experience of working in Fintech organization * Attention to detail Working with Change * Excellent communication skills * Quick to adopt and willingness to work/deliver in a short period Project and Programme Management * Knowledge of Scrum/Kanban Agile methodologies Functional Competencies: * Bachelor of Science Computer Science, Computer Engineering or Software Development or related subject. * Experience in Continuous integration and deployment methodologies using automated tools such as Jenkins and ansible. * Basic understanding of cloud computing is a plus * Knowledge in mobile money systems, integrations, or financial systems

Responsibilities

The role involves providing end-to-end advanced L2 support for all M-PESA systems, including troubleshooting, incident management, and contributing to the M-PESA roadmap for product delivery. Key duties include developing monitoring dashboards, implementing AI-based solutions for availability, and leading Business Continuity Planning (BCP) tests.