Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Job Summary
At Genesys we are on a mission to create the category called Experience as a Service. We build products to enable companies to connect with their clients via multiple channels (voice, video, social, etc…), and to provide context during these engagements, making these connections meaningful, fast, and memorable.
We do this via a SaaS (Software as a Service) product called Genesys-Cloud, which supports 1.3 million users making billions of API (application programming interfaces) calls daily, enabling around 2 billion minutes of phone calls monthly, and hosting almost a 100 billion interactions yearly.
To support the growing demand in this space, we are expanding our presence.
We are looking for a UI knowledge heavy full-stack engineer to join us and help us build the next generation of Number Management experience in our Admin features.
As a Software Engineer, you will be responsible for:
-

Participate in development initiatives across the various development organizations of Genesys Cloud

• Consult with senior members of the various development organizations to align with design directions
• Confidently make implementation decisions to deliver mission-critical platform features
• Ensure that the solutions are in alignment with the Genesys Code of Business Conduct and Ethics
• Working in a “no-ops” model where we own the full Software Delivery Lifecycle
• Stay current with industry developments and current trends
• Deliver with security in mind, ensuring our solutions are adhering PCI (Payment Card Industry) and HIPAA (Health Insurance Portability and Accountability) and GDPR regulatory standards & requirements.
• Communicating regularly with colleagues to coordinate deliverables
• Wear the hat of a true product engineer and take part in the continuous discovery half of the product delivery alongside the continuous delivery.

You will work in a fast-paced, startup culture, where our environment is one of continuous change, innovation, and experimentation.
You will work on helping us modernize our UI from a more monolithic approach to a Decomposed/Micro Frontend based one. You will work with older technologies that you will port to modern frameworks such as React/Webpack/Tailwind and our own design framework called Spark (
https://spark.genesys.com/latest
)
On the backend you will meet with established and innovative technologies built on top of pure AWS concept, written in Java, TypeScript, Python, Golang adding resilient and secure solutions to our micro-service Cloud architecture.
You must demonstrate proficiency in one or more of these technologies and have experience with writing decomposable UI-s on top REST APIs.
As a Successful Software Engineer, you will:
-

Operate in an autonomous fashion executing against the team’s goals.

• Work to keep your team aligned with technical changes and initiatives in R&D.
• Have experience in creating and operating engaging UIs with a micro frontend approach
• Build experience in AWS technologies to build world class UIs and scalable and secure backends
• Have a strong understanding of the requirements of regulations, PCI, HIPAA, and HITRUST, among others.
• Demonstrate a high level of curiosity and keep up to date on emerging trends.
• Collaborate with our UX design teams to ensure solutions align with our design and accessibility requirements

Minimum Requirements:
-

Good written and verbal communication skills in English

• 2+ years of experience with JavaScript/TypeScript, exposure to modern ECMAScript features
• 2+ years of experience building SPA web applications, in one of the known frameworks (React (preferred), Angular, Vue, Ember, etc.), with a solid understanding on various state-management frameworks/techniques/approaches
• Experience working with browser JS APIs (e.g. DOM, post message, local storage, etc.)
• Knowledge of the node ecosystem and JS tooling (e.g. webpack (preferred), grunt, babel, rollup, etc.)
• Version control tools and processes (git (preferred) ,csv,svn,perforce,etc..)
• Review code and provide feedback relative to best practices, improve readability and anticipate issues
• Bachelor’s degree in computer science or related work experience with a minimum of 2 years industry experience
• Experience with REST APIs (application programming interfaces)
• Experience with CI/CD and the Software Delivery Lifecycle (SDLC)

Experience with the following is a plus:
-

Experience with backend software engineering in any languages (Java, Typescript, Go)

• Frontend/Backend mock concepts
• Angular, Ember.js, Knockout.js, React, Vue
• Continuous delivery experience in cloud-based or container-based software
• Demonstrated experience participating in front-end efforts from the requirement gathering stage up to delivery (A-B testing, Blue-Green Deployment, etc…)
• Demonstrated experience in operating and introspecting web applications at scale (I.e.: usage tracking, error tracking, trend analysis)
• Redis / Memcached (aka cache layers)
• No SQL Databases
• Spring Boot or similar tools in other languages
• Amazon Web Services (EC2, Lambda, Dynamo, S3, Kinesis, etc.) & Serverless concepts
• Jenkins
• Docker

What do we offer?

• The warmest of welcomes: we will make sure you feel part of the Genesys team from day 1
• The best of both worlds: the stability of a multinational company and the flexibility and speed of a startup company
• Keep you in the loop: complete support and transparency from our global and local leaders
• An A-team: talented and experienced professionals you can grow professionally with and an open & inclusive community
• Career development: we will support your professional growth because your goals are important to us
• Flexibility: office, remote or hybrid? Choose what you need to be at your best every day
• Empathy: your well-being is our priority. You will have extra days off in August and October, and extra time off to volunteer to help a cause close to your heart

LI-Hybrid

LI-ZG1

If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit
www.genesys.com
.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the
Reasonable Accommodations Form
for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.
This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase

Please refer the Job description for details