Software Engineer I (Product Solutions) at WATI.io

Chennai, tamil nadu, India -

Full Time

Start Date

Immediate

Expiry Date

27 Dec, 25

Salary

0.0

Posted On

28 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Backend Engineering, Product Thinking, Customer Engagement, API Development, Microservices, Automation Workflows, Technical Documentation, Problem Solving, JavaScript, Python, Go, SaaS Platforms, Cloud Environments, Communication Skills, AI Agents, CRM, CPaaS

Industry

IT Services and IT Consulting

Description

Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth. Trusted and loved by over 14,000 customers across 100+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels to connect with customers on their platform of choice. In a world where real-time interactions drive growth, Wati's story is all about business growth through conversations. At Wati, we believe that every conversation matters, whether it's engaging a first-time prospect, nurturing a qualified lead, or deepening relationships with loyal clients. We transform these conversations into opportunities for building relationships, and strong relationships lead to increased revenue. Our Platform The AI-native platform simplifies complex business operations by bringing all customer interactions under one intelligent roof. Designed for scalability and ease of use, our solution delivers a measurable ROI while adapting to businesses of all sizes, from emerging startups to established enterprises. Our Backing & Partnerships Wati is proudly backed by world-class investors including Tiger Global, Sequoia Capital, DST Global, and Shopify. As a Premium-tier Partner of Meta, Google, and WhatsApp, we maintain the highest standards of integration and platform excellence. We’re looking for a Product Solutions Engineer in India who combines strong backend engineering skills with product thinking and customer-facing capabilities. You will serve as the technical bridge between our customers, product, and engineering teams — designing, implementing, and supporting solutions that bring real business impact. This is an exciting opportunity for an engineer who enjoys both coding and collaborating directly with customers to shape product direction. Responsibility Work closely with customers to understand requirements and design technical solutions using Astra - Wati’s latest AI Agent platform. Build, customize, and integrate APIs, microservices, and automation workflows. Collaborate with product managers to translate customer needs into product improvements. Deliver product demos, POCs, and technical workshops to enterprise clients. Debug and resolve technical issues in production environments. Contribute to technical documentation, best practices, and internal tooling. Bachelor’s degree in Computer Science, Engineering, or related field. 2–4 years of experience in software engineering, solutions engineering, or backend development. Strong coding ability in JavaScript, Python, or Go (bonus: hands-on with APIs/SDKs). Familiarity with SaaS platforms, integrations, and cloud environments (AWS, GCP, or Azure). Excellent communication skills to explain technical concepts to non-technical stakeholders. Strong problem-solving mindset, with the ability to balance product usability and technical feasibility. Bonus Points Prior experience in customer-facing engineering roles (Solutions Engineer, Pre-sales, or Technical Consultant). AI agent experiences. Experience with messaging platforms, CRM, or CPaaS products. Track record of delivering POCs or technical onboarding for enterprise clients. Why Join Us Hybrid role blending engineering, product, and customer engagement. Work on impactful projects that directly influence product direction. Be part of a mission-driven, global team scaling one of the fastest-growing SaaS companies.

Responsibilities

Work closely with customers to understand requirements and design technical solutions using Wati’s AI Agent platform. Build and integrate APIs, microservices, and automation workflows while collaborating with product managers to enhance product offerings.