Software Engineer III

at  Avaya

ABOUT AVAYA

Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits.
Avaya contact center and communications solutions help power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create.
The richness of Avaya’s global team diversity is our greatest strength, and we are committed to being a workplace where authenticity and individuality are celebrated and different perspectives are embraced. Learn more at www.avaya.com.

ABOUT THE OPPORTUNITY

Job Summary:
We are seeking a Senior Cloud DevOps Engineer to join our team, responsible for developing and maintaining the infrastructure of our Cloud SaaS Customer Experience platform (Contact Center). In this critical role, you will leverage your expertise in Infrastructure as Code (IaC), continuous integration/continuous deployment (CI/CD), and cloud technologies to ensure efficient deployment processes and secure, scalable infrastructure solutions on Azure and GCP. Your efforts will directly enhance our ability to deliver exceptional service and support through our cloud-based solutions. In line with our operational philosophy, you will also be responsible for supporting these systems in production, ensuring their performance, reliability, and continued operational excellence.
Key Responsibilities:
1. Infrastructure as Code Development: Utilize Terraform to write, maintain, and deploy infrastructure code that automates the provisioning of cloud resources, ensuring consistent and repeatable setups. Desired knowledge of Azure Resource Manager (ARM) templates, Google Cloud Deployment Manager, and AWS CloudFormation to manage and provision resources across different cloud platforms effectively.
2. CI/CD Pipeline Management: Build and maintain CI/CD pipelines using GitHub Actions, Azure DevOps, or Jenkins to automate testing and deployment processes, enhancing the development lifecycle’s efficiency and reliability.
3. Cloud Deployment: Manage deployments across Azure and GCP platforms, optimizing resource utilization and implementing best practices for scalability and cost-efficiency.
4. Security Integration: Integrate security practices into the CI/CD pipeline and infrastructure management, ensuring that security and data privacy are prioritized at every stage of the development and deployment process.
5. Monitoring and Optimization: Implement and manage monitoring tools to track the health and performance of applications and infrastructure, responding proactively to potential issues.
6. Collaboration and Support: Work closely with software developers, data engineers, and security teams to ensure that the infrastructure supports all operational and security requirements.
7. Documentation and Best Practices: Maintain detailed documentation for infrastructure setups, configurations, and operational procedures. Advocate for and implement best practices in DevOps and cloud management.
8. Problem Solving: Quickly identify and resolve infrastructure and deployment issues, providing solutions that minimize downtime and promote system stability.
9. Innovative Tool Integration: Evaluate and integrate cutting-edge tools and technologies to continuously improve the deployment processes and infrastructure resilience.
10. Regulatory Compliance: Ensure that all infrastructure and data handling practices comply with regulatory requirements to maintain data privacy and security.

EXPERIENCE

3 years experience at the Engineer Two level or 5 – 8 years total experience

EQUAL OPPORTUNITIES & PRIVACY STATEMENT

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf)

Please refer the Job description for details