About InDebted: InDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change the world of consumer debt for good.
Founded in Australia, today we’re a team of over 300 people living and working around the world. We’re rapidly expanding throughout North America, the United Kingdom, Europe, Latin America and the Middle East. We’re a $50m revenue (and growing) organisation, having recently completed our Series C funding round, backed by leading investors such as Airtree. Now is an exciting time to join the team as we continue to make the experience of debt resolution smoother, and more human.
About InDebted & the Automate Team
InDebted is a global fintech company on a mission to reinvent the collections experience through technology, data, and empathy. The Automate team is at the heart of this transformation, focused on eliminating manual processes and enabling scalable, self-serve solutions for our internal operations and clients. We leverage modern software engineering practices and AI tools to drive efficiency, reliability, and innovation across the business.

ROLE OVERVIEW

• We are seeking a Mid-Senior Software Engineer to join the Automate team. In this role, you will:
• Automate internal processes: Design, build, and maintain software solutions and leverage AI tools to automate and streamline the company’s internal operations.
• Support and triage Collect platform requests: Take ownership of triaging and resolving Collect platform support requests, working towards full automation or self-service for recurring issues.
• Stakeholder communication: Own communication with key stakeholders throughout the triage and resolution process, ensuring clarity, transparency, and alignment.
• Mentorship: Support and mentor less experienced engineers and data analysts within the team, fostering a culture of learning and growth.

KEY RESPONSIBILITIES

• Build and maintain automation solutions that reduce manual work and improve operational efficiency.
• Proactively identify opportunities to leverage AI and internal tooling to solve business problems.
• Triage, investigate, and resolve Collect platform support requests, collaborating with product, data, and operations teams as needed.
• Communicate effectively with stakeholders, providing regular updates and managing expectations.
• Document solutions, runbooks, and best practices to enable knowledge sharing and future automation.
• Mentor and support junior engineers and data analysts, providing guidance, code reviews, and technical leadership.
• Contribute to a positive, inclusive, and high-performing team culture.