JOB DESCRIPTION

The Software Engineer will primarily work on IVR development and help build the Next Gen Applications Suite. Along with writing effective code, the position will be responsible for designing, building, delivering and maintaining a highly scalable set of products and applications. The incumbent will use industry best practices and work collaboratively with cross-functional team of product managers, UX designers, architects, principal engineers, software engineers, test automation team and DevOPS engineers.

QUALIFICATIONS

• Minimum of 2 years of professional experience with Bachelor’s degree in Computer Science, a related field, or equivalent work experience.
• Proficiency in IVR Technology and VUIs (Call Flows) is required.
• Proficiency in Genesys Cloud CX is required.
• Hands-on experience with Genesys Architect IVR application development using data inputs, data actions and Genesys Cloud APIs is required.
• Experience in Natural Language Processing (NLP) is required.
• Experience in Genesys Cloud Chatbot, Chat and SMS development is preferred.
• Experience in Microservices development with Java in Azure cloud is required
• Strong understanding of telephony systems and contact center operations/technologies is preferred.
• Experience working with database interaction technologies, including Hibernate, JDBC, and SQL, is required.
• Proficiency in Git/GitHub or other distributed version control systems is required.
• Hands-on experience with Jenkins, CloudBees, and CI/CD pipelines is required.
• Experience with Agile methodologies, JIRA, and Confluence is preferred.
• Ability to work effectively across all levels of the organization and functional areas.
• Strong interpersonal, communication, and organizational skills with attention to detail and a drive for excellence.
• Analytical mindset to troubleshoot issues, perform root cause analysis, recommend corrective actions, and lead resolution efforts based on customer experience insights.
  Base Pay Information
  The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental’s assessment of the candidate’s knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity.
  Pay Grade 21. $80,500 - $174,300

RESPONSIBILITIES

• Performs as a key contributor to an engineering team that builds and supports exceptional products that provide innovative solutions to challenging business use cases, existing system and operational problems.
• Participates in architectural design, system analysis, and programming activities on application software; this may often require independent research and study.
• Develops high-quality and production-ready software by using best-practice data structures, algorithms, design patterns, and frameworks that are maintainable, scalable, responsive, and secure.
• Writes highest quality code with utmost attention to scalability, security and performance and with an end-to-end mindset from conception to delivery and production support, owning specifications, quality, release deployments and monitoring of production health.
• Produces complete, simple, and readable technical documentation for everything developed and maintains a team culture of documenting everything.
• Tests and ensures quality of all code that developed in line with principles of test-driven development and continuous delivery, utilizing test automation frameworks wherever possible.
• Participates in code-reviews, provides technical guidance and mentors software engineers.
• Collaborates closely with Engineering leadership, Product Managers, Designers, Test Automation and other teams and business units to define, prioritize, sequence and scope business and functional requirements and drive results.
• Instruments infrastructure and application performance monitoring, capacity management, alerting, tools instrumentation and metrics (KPI) management.
• Performs impact assessment of product (hardware, software) upgrades.