Software Engineer, Post Sales Systems at Samsara

, , United States -

Full Time

Start Date

Immediate

Expiry Date

25 Feb, 26

Salary

128400.0

Posted On

27 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Qualtrics Administration, Text Analytics, Integration Development, API Design, Data Modeling, AI Technologies, Customer Experience, Survey Design, Workflow Automation, Dashboard Development, Sentiment Analysis, Data Visualization, SQL, JavaScript, Salesforce Integration, Zendesk Integration

Industry

Software Development

Description

Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. About the role: We are seeking a Software Engineer with deep experience in customer experience (CX) platforms and a passion for building intelligent, data-driven applications. In this role, you will be a key player on our Post-Sales Systems team, responsible for designing and developing solutions that scale our Voice of the Customer (VOC) programs. Your core responsibility will be developing and administering our Qualtrics XM platform and building robust integrations (with Workato and APIs). You will also be a key contributor in applying emerging AI technologies, including building large language models and testing AI Agents to derive insights from customer feedback and create smarter user experiences. Success in this role requires raw building ability, comfort with uncertainty as we explore new domains, and the ability to iterate and experiment at an exceptionally fast pace.You will collaborate with teams across Customer Support, Product, and Marketing, transforming abstract concepts into production-ready AI solutions. This role requires both hands-on development and strategic thinking to ensure our systems are not only intelligent but also scalable, reliable, and secure. This role is open to candidates residing in the US except Alaska, California, Denver metro, Connecticut, Chicago metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Austin metro, Dallas metro, Houston metro, Washington, Washington DC metro. In this role, you will: Design, build, and maintain our end-to-end Voice of the Customer (VOC) programs on the Qualtrics XM Platform, creating "best-in-class" surveys, automations, and dynamic dashboards. Develop and maintain robust, scalable integrations between Qualtrics and other business-critical systems (like Salesforce, Zendesk, and Databricks) using APIs and enterprise iPaaS platforms like Workato. Own the end-to-end development lifecycle of projects, from gathering requirements and solution design to implementation, testing, and deployment, ensuring high-quality, error-free delivery. Design and deploy AI-powered models to analyze unstructured feedback from surveys, support calls, and product reviews, identifying key drivers of customer sentiment and friction points. Partner with stakeholders across Customer Success, Product, and Marketing to understand their challenges and deliver data-driven insights that improve the customer journey. Minimum requirements for the role: 4+ years of experience in Qualtrics administration and development, with deep expertise in the XM Platform, including survey design, workflow automation, and dashboard development. 2+ years of experience with text analytics platforms (e.g., Qualtrics Discover), including building and tuning sentiment models from unstructured data. 1+ years of experience building and maintaining integrations using an enterprise iPaaS platform (e.g., Workato, Zapier). Proficiency in designing, developing, and consuming APIs to connect and automate processes across different platforms. Strong logical and data modeling skills, with the ability to ingest and clean data from various sources to ensure data integrity. Demonstrated ability to work autonomously manage multiple projects from end-to-end, delivering high-quality results on schedule. An ideal candidate also has: Qualtrics CustomerXM Expert Certification and/or Qualtrics Discover Certification. Proficiency in SQL. Experience with data visualization tools like Power BI. Familiarity with scripting languages such as JavaScript for advanced survey customization. Direct experience integrating Qualtrics with platforms like Salesforce, Zendesk, or Gainsight. Samsara’s Compensation Philosophy: Samsara’s compensation program is designed to deliver Total Direct Compensation (based on role, level, and geography) that is at or above market. We do this through our base salary + bonus/variable + restricted stock unit awards (RSUs) for eligible roles. For eligible roles, a new hire RSU award may be awarded at the time of hire, and additional RSU refresh grants may be awarded annually. We pay for performance, and top performers in eligible roles may receive above-market equity refresh awards which allow employees to achieve higher market. The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. $95,497.50—$128,400 USD At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact. Benefits Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and much, much more. Take a look at our Benefits site to learn more. Accommodations Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process. Flexible Working At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable. Fraudulent Employment Offers Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in ‘@samsara.com’ or ‘@us-greenhouse-mail.io’. For more information regarding fraudulent employment offers, please visit our blog post here.

Responsibilities

Design and develop solutions for Voice of the Customer programs on the Qualtrics XM platform. Collaborate with various teams to transform concepts into production-ready AI solutions.