What you’ll do

• Work directly with customers from initial discovery through to production
• Map and improve business processes and identify opportunities for automation
• Design and configure AI agents, including decision logic and exception handling
• Build integrations, scripts and prototypes using LLMs and agent frameworks
• Debug and improve agents in live production environments
• Work closely with customer stakeholders and help deliver measurable business results
• Share reusable solutions and feedback with Product and Engineering

What we’re looking for

• 5+ years of experience delivering AI, automation or software solutions in customer environments
• Hands-on experience with LLMs, AI agents and prompt engineering
• Strong software engineering and problem-solving skills
• Comfortable working directly with enterprise customers and navigating complex workflows
• Ability to turn business problems into practical technical solutions
• Experience with retail, e-commerce, CPG, supply chain or procurement is a plus
•