Experience: 0-2 years
Education: Science Graduate or above
Shifts: 24x7 rotational

Key Responsibilities:

• Monitor server and network performance, ensuring SLA adherence.
• Troubleshoot and resolve technical issues (L1) with escalation as needed.
• Document and communicate troubleshooting steps to L2 Support.
• Create and maintain operational documentation and reports.
• Collaborate with internal teams and customers to provide timely support.

Required Skills:

• Strong communication, presentation, and interpersonal skills.
• Knowledge of Windows, Linux, MS SQL Server, and Web Server technologies.
• Experience in writing SQL queries and using issue-tracking tools (e.g., Jira).
• Proficiency in MS Office tools (Excel, Word, PowerPoint).
• Ability to work under pressure and maintain operational excellence.

Preferred: Hands-on experience in software support and system maintenance

• Monitor server and network performance, ensuring SLA adherence.
• Troubleshoot and resolve technical issues (L1) with escalation as needed.
• Document and communicate troubleshooting steps to L2 Support.
• Create and maintain operational documentation and reports.
• Collaborate with internal teams and customers to provide timely support