Software Engineering Advisor - HIH - Evernorth at Cigna Healthcare

Hyderabad, Telangana, India -

Full Time

Start Date

Immediate

Expiry Date

27 Sep, 26

Salary

0.0

Posted On

29 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Amazon Connect, AWS Lambda, AWS Lex, DynamoDB, Python, Java, JavaScript, CloudFormation, Terraform, CI/CD, Cloud Services, Config Management, S3, CloudWatch, Infrastructure as Code, Contact Center Solutions

Industry

Hospitals and Health Care

Description

Cloud Services Config Mgmt. CI/CD Tools Application/Web Server Scripting/Programming Language Key Responsibilities: Design and Implementation: Develop and configure contact flows, integrate Amazon Connect with other AWS services (like Lambda, Lex, DynamoDB, etc.) and third-party systems (like CRM platforms). Solution Development: Build and deploy scalable, resilient contact center solutions using Amazon Connect and related technologies. Integration and Automation: Integrate Amazon Connect with various systems, automate tasks, and build tools for scalability. Troubleshooting and Support: Troubleshoot complex Amazon Connect solutions, perform root cause analysis, and provide ongoing support. Documentation: Create and maintain detailed technical documentation, including user guides, standard operating procedures, and knowledge transfer materials. Collaboration: Work closely with other engineers, product managers, and business stakeholders to deliver successful contact center solutions. Staying Updated: Keep up to date with the latest features and best practices for Amazon Connect and the broader AWS ecosystem. Amazon Connect Expertise: In-depth knowledge of Amazon Connect, including contact flows, integrations, and administration. AWS Services: Experience with relevant AWS services such as Lambda, Lex, DynamoDB, S3, CloudFormation, CloudWatch, etc. Programming Languages: Proficiency in one or more programming languages like Python, Java, or JavaScript. Infrastructure as Code: Experience with infrastructure-as-code tools like CloudFormation or Terraform. Troubleshooting and Problem-Solving: Strong analytical and problem-solving skills. Communication and Collaboration: Excellent communication and collaboration skills to work effectively with various teams. Cloud Contact Center Experience: Experience in the cloud contact center space About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Responsibilities

Design and implement scalable cloud contact center solutions using Amazon Connect and integrated AWS services. Responsible for automation, troubleshooting complex issues, and maintaining detailed technical documentation.