SOFTWARE ENGINEERING MANAGER

Datamark, Inc. is currently seeking a dedicated and experienced Software Engineering Manager to oversee our software engineering team. This position is pivotal in ensuring that our software development processes meet the highest standards of quality and efficiency while aligning with our organizational goals. The successful candidate will be instrumental in driving innovation and fostering a culture of excellence within the engineering team.

MINIMUM QUALIFICATIONS:

• Education Requirement:
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• Bachelor of Science degree in an Engineering discipline is required

• Field Experience:
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• At least 7 years of client interface experience required (ex: technical program delivery, computer science, software development, technical consulting, product management, client management,)

• At least 7 years of experience in process re-design or re-engineering for maximizing quality and efficiency
• Position Experience:
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• At least 5 years in a leadership position, leading a software and engineering team

• At least 3 years experience in the BPO / Back office industry to include Logistics, Healthcare, and Banking/Financial Services highly desired
• Other Qualifications:
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• Proven success in designing, implementing, launching, and maintaining core systems

• Familiarity with Agile project methodology and practices
• Broad knowledge of technology fundamentals across software delivery, datacenter environment, service desk, network architecture, IT security, and IT project management. - Required
• Experience working in an ITIL environment. Knowledge of industry standards for Incident Management, Problem Management, Change Management, Release Management, Configuration Management. ITIL Foundations certification (v3 or v4) - Plus
• Experience using IT Service Management workflow systems such as ServiceNow, Remedy, Service Manager, etc. - Preferred

REQUIRED SKILLS:

• Proficiency in C#, React js, SQL, MySQL, JavaScript, Web API
• Proficiency in also Dot net core and Python are preferred.
• Experience implementing LLMs in enterprise applications is strongly preferred.
• Experience with Azure AI Foundry, Amazon Bedrock, or similar is a plus.
• General working knowledge of Selenium to support current business automation tools and future automation requirements.
• General working knowledge of PHP desired to support current legacy applications which are on the roadmap for future modernization.
• Knowledge of version control systems (Git or similar)
• Familiarity with CI/CD pipelines and DevOps practices
• Proven ability to lead and motivate development teams
• Experience in project planning and resource allocation for multiple projects simultaneously
• Must have excellent English written and verbal communication skills. English-Spanish bilingual is a plus.
• Strong working knowledge of Six Sigma and/or Lean Methodologies and tools
• Able to interact professionally with a diverse group, executives, managers, and subject matter experts
• Knowledge of the Software Development Life Cycle and related concepts is required
• Knowledge of Project Management is a plus
• Must be able to travel quarterly to our San Antonio site

• Lead, mentor, and manage a team of software engineers, providing guidance and support to encourage professional growth and achievement.
• Develop and implement software engineering best practices and methodologies to enhance productivity and quality.
• Oversee project management of software development initiatives, ensuring timelines and deliverables are met.
• Collaborate with cross-functional teams to define project requirements and establish specifications.
• Evaluate and mitigate risks associated with software development projects, ensuring alignment with industry standards and compliance.
• Drive continuous improvement initiatives, utilizing metrics and feedback to advance software development processes.
  The Software Engineering Manager will play a critical role in ensuring that our development efforts produce innovative, efficient, and high-quality software solutions. We are looking for a leader who possesses strong technical acumen and exceptional managerial skills.