Software Engineering Support at Apple

, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

08 Jan, 26

Salary

0.0

Posted On

10 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Problem Solving, Java, SQL, Critical Thinking, Root Cause Analysis, Collaboration, Customer Support, Data Analysis, Incident Management, Agile Methodology, Data Visualization, ITIL Practices, Application Performance Management, Monitoring Tools, Retail Applications, Technical Documentation

Industry

Computers and Electronics Manufacturing

Description

Imagine what you could do here. At Apple, new ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your career and there's no telling what you could accomplish. The Information Systems & Technology organization produces key business and technical infrastructure at Apple handling orders from the online store, building applications that improve the retail store experience, providing network bandwidth for our services around the world, processing every transaction in the App Store, and closing the books. We do it all! If you are a born problem solver who enjoys collaborating on the next big thing, we may just have your dream job. From Apple ID to the apple.com to our data centers around the globe, IS&T manages the massive systems and services that so many rely on. We also build the custom tools that empower our employees to tackle problems on their own. And that means that engineers are free to do what engineers do best - explore all of technology’s possibilities! DESCRIPTION The IS&T Retail Engineering Operations & Support (REOS) organization is responsible for supporting the IT systems used to enable Apple Retail to service millions of customers, and is looking for an individual that takes pride in crafting solutions to enhance product delivery and customer support. In this engineering role, you will collaborate closely with engineers from various technical backgrounds and to resolve issues across Apple’s retail applications. As a hands-on, proactive problem solver, you will challenge the status quo, continuously learn, and strive for excellence in every aspect of your work. Critical thinking, documenting, and communicating within the team and cross-functionally is critical to the success of the role. Your role will include: Managing and troubleshooting global incidents related to point of sale, carrier integrations, and financing systems for an international user base across multiple complex systems and applications. Contributing to the development of functional requirements, technical specifications, and support documentation for automation and process improvements. Conducting root cause analysis, logging defects, and collaborating with engineering, leadership, field, operations and partner teams to prioritize fixes. Assisting with the global support strategy for new product, releases and feature launches. Collaborating on cross-functional process enhancements to improve efficiency and service quality. MINIMUM QUALIFICATIONS Bachelor’s degree or higher in Computer Science, Information Technology, or a related field, or similar work experience At least 3 years of experience in a related software engineering job experience, or tier 2+ customer or application support role. Proven problem-solving ability and experience identifying root causes from diverse data sources (logs, telemetry, customer feedback). Coding knowledge in Java and familiarity with related frameworks. Experience with SQL and leveraging databases for data analysis. Proven experience in coordinating and leading organization-wide critical incidents (P1/P0), with a strong ability to perform effectively in high-pressure environments. Willingness to participate in on-call rotations, travel internationally, and provide weekend coverage as needed. PREFERRED QUALIFICATIONS Familiarity with Project Management principles, including Agile methodology and D2P (Development to Production) processes. Experience with data visualization and analysis tools such as Tableau or Power BI. Ability to simplify and present complex technical issues in a clear, concise manner. Prior experience in Retail environments or supporting retail applications is highly advantageous. Proficiency in ITIL practices, including incident, problem, and change management. Experience with monitoring tools (e.g., Splunk), Application Performance Management (APM), and observability platforms. Proficiency in a second language, Japanese preferred

Responsibilities

The role involves managing and troubleshooting global incidents related to point of sale and carrier integrations, while collaborating with various teams to enhance product delivery and customer support. Additionally, the individual will contribute to the development of functional requirements and assist with global support strategies for new product releases.