Software Engr II at Honeywell

, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

24 May, 26

Salary

0.0

Posted On

23 Feb, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Data Analytics, Documentation, Problem Resolution, Product Testing, Training, Issue Reproduction, KPI Management, Salesforce, CCTV, Access Control System, DVM, EBI, Project Management, Six Sigma Lean Principles, SQL

Industry

electrical;Appliances;and Electronics Manufacturing

Description

Job Description and Requirements: Core Responsibilities: (Include but not limited to) Handle internal and external customer related issues and concerns Point of escalation for Level I, 2 & 3 Specialists Record all customer interactions into a NEX Database Conduct Technical Support data analytics applicable to Customer Interactions and Product Data Ensure the safeguarding and efficient use of the Honeywell furnished materials and equipment Develop FAQs, Technical Tips on Hardware and Software applications Assist in the development of internal documentation Read and comprehend technical documents, quick start guides, and configuration documentation Liaising with Product management and senior engineering specialists for problem resolution Work with Senior Support Engineers on new product testing and documentation Attend and facilitate frequent Technical Related Tier Sessions, work groups & Product Trainings Manage and maintain the Training and Knowledge Retention Plan for Technical Support Conduct the trainings for internal and external customer. Make the Lab setup and reproduce the customer issue. Identify the defect and enhancement on the customer issue. Responsible to deliver all TAC KPIs. Actively participate in departmental activities and initiatives Document all tasks and project activity in Salesforce.com Project Logs Maintains acceptable call evaluation requirement Maintains acceptable VOC requirement Up to 10% travel Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

Responsibilities

The role involves handling customer issues, serving as an escalation point for lower-level specialists, recording interactions in a database, and conducting technical data analytics. Responsibilities also include developing support documentation, assisting with new product testing, and managing training plans.