Software Field Engineer Costa Rica at Redis

, , Costa Rica -

Full Time

Start Date

Immediate

Expiry Date

21 Jan, 26

Salary

0.0

Posted On

23 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Node.js, TypeScript, Python, Linux, Git, Github, CI/CD, RDBMS, NoSQL, Observability, Prometheus, Grafana, Cloud-based, On-premises, Software Engineering, Technical Support

Industry

Software Development

Description

Who we are We're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.) At Redis, you’ll work with the fastest, simplest technology in the business—whether you’re building it, telling its story, or selling it to our 10,000+ worldwide customers. We’re creating a faster world with simpler experiences. You in? Why You'll Love This Job The Redis Field Engineering team is dedicated to developing and supporting tools, libraries, and integrations that empower our customers to succeed with Redis. We work closely with our product, solutions engineering, and customer success teams, ensuring that our solutions address real customer needs, whether during pre-sales, renewals, or ongoing support. Our projects span a wide range of areas, from observability (e.g., Grafana) to data access (e.g., Redis OM libraries). As a Senior Software Engineer, you'll be part of a dynamic team of customer-facing software engineers. You will contribute directly to the creation of tooling that helps internal and external customers better understand their Redis databases. A critical part of our role is ensuring that Redis offers a superior developer experience, so your work will go beyond functional code to include a focus on usability, documentation, and enablement materials. As we continue to grow the team, we're looking for someone with strong Node.js and TypeScript experience. You should also have the ability to work productively in Python. Success in this role requires a solid foundation in software engineering and the versatility to engage with customers, resolve support tickets, and communicate effectively both in writing and verbally. You’ll also collaborate closely with internal teams, including product managers, core engineers, and solutions architects, to deliver high-impact solutions. This role is ideal for engineers who thrive in a multi-disciplinary environment, enjoy direct interaction with customers, and are passionate about building tools that make a difference. If this sounds like you, we'd love to hear from you. What You’ll Do: Design, develop, and maintain high-quality tools, libraries, and integrations Engage with technical field teams to gather insights and address the evolving needs of our customers. Contribute to the full lifecycle of field engineering solutions, from ideation to deployment and support. Enhance the Redis developer experience by focusing on usability, documentation, and enablement materials. Provide technical support to customers and internal teams, ensuring prompt and effective resolution of issues. What You Bring: Bachelor’s degree in Computer Science or equivalent experience Expertise in Node.js and TypeScript Ability to work productively in Python Strong working knowledge of Linux and modern software development tooling,Git, Github, and general CI/CD experience Ability to communicate complex technical concepts clearly, both verbally and in writing A minimum of five years of software engineering experience Experience using RDBMS or NoSQL database technologies A customer-focused mindset with the flexibility to provide support outside of normal working hours when necessary Extra Points For: Master’s degree in Computer Science Experience with Redis Experience with observability technologies such as Prometheus and Grafana Familiarity with both cloud-based and on-premises deployment environments #LI-WK1 #LI-DNI As a global company, we value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners. Redis is committed to a diverse and inclusive work environment where all employees’ differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work. Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. We strive to create a workplace where every voice is heard, and every idea is respected. Redis is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require accommodations for any part of the recruitment process, please send a request to recruiting@redis.com. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law. Any offer of employment at Redis is contingent upon the successful completion of a background check, consistent with applicable laws. Redis reserves the right to retain data longer than stated in the privacy policy in order to evaluate candidates.

Responsibilities

Design, develop, and maintain high-quality tools, libraries, and integrations while engaging with technical field teams to gather insights and address customer needs. Enhance the Redis developer experience by focusing on usability, documentation, and enablement materials.