JOB DESCRIPTION:

Speed Auto Systems is seeking a skilled and client-focused Software Implementation Consultant to lead customers through the setup, configuration, and integration of our software solutions. The ideal candidate will ensure seamless deployment and client satisfaction, acting as a key liaison between clients and internal teams to provide customized solutions, troubleshoot issues, and support client adoption.

Key Responsibilities:

• Client Consultation & Onboarding:
• Engage with clients to assess business needs and tailor software configuration to meet their workflows.
• Develop detailed implementation plans, timelines, and necessary resources to ensure smooth project execution.
• Conduct virtual or on-site training sessions for clients, providing in-depth guidance on software features.
• Software Implementation & Customization:
• Configure and customize software solutions based on client specifications.
• Assist clients with integration into their existing systems and facilitate data migration, setup, testing, and validation.
• Ensure all implementation steps align with client requirements, supporting a smooth and successful rollout.
• Technical Troubleshooting & Support:
• Serve as the primary point of contact for clients during implementation, troubleshooting issues and resolving configuration challenges.
• Collaborate with internal development and support teams to address complex technical issues.
• Document client interactions, setup specifications, and issue resolutions comprehensively.
• Ongoing Client Support & Handover:
• Coordinate with the customer support team to ensure a smooth handover after implementation.
• Conduct post-implementation follow-ups to confirm client satisfaction and address any final adjustments.
• Provide feedback to product and development teams to enhance the software based on client experiences.

Requirements:

• Education: Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
• Experience: 3+ years in software implementation, consulting, or a related field, ideally with ERP, CRM, or enterprise software.
• Technical Skills: Proficiency in SQL, data mapping, and integration. Experience with enterprise-level software solutions preferred.
• Communication Skills: Strong verbal and written communication skills to facilitate technical discussions with clients.
• Problem-Solving: Analytical skills to diagnose issues and develop effective solutions quickly.
• Customer Focused: Demonstrated commitment to ensuring client success and satisfaction.

Additional Information:

• Employment Type: Full-time, may require travel to client sites.
• Compensation: Competitive salary and benefits per UAE standards.

• Client Consultation & Onboarding:
• Engage with clients to assess business needs and tailor software configuration to meet their workflows.
• Develop detailed implementation plans, timelines, and necessary resources to ensure smooth project execution.
• Conduct virtual or on-site training sessions for clients, providing in-depth guidance on software features.
• Software Implementation & Customization:
• Configure and customize software solutions based on client specifications.
• Assist clients with integration into their existing systems and facilitate data migration, setup, testing, and validation.
• Ensure all implementation steps align with client requirements, supporting a smooth and successful rollout.
• Technical Troubleshooting & Support:
• Serve as the primary point of contact for clients during implementation, troubleshooting issues and resolving configuration challenges.
• Collaborate with internal development and support teams to address complex technical issues.
• Document client interactions, setup specifications, and issue resolutions comprehensively.
• Ongoing Client Support & Handover:
• Coordinate with the customer support team to ensure a smooth handover after implementation.
• Conduct post-implementation follow-ups to confirm client satisfaction and address any final adjustments.
• Provide feedback to product and development teams to enhance the software based on client experiences