Software Implementation Manager (Team Lead) at IDEXX

Auckland, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

08 Jan, 26

Salary

0.0

Posted On

10 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

People Leadership, SaaS Technical Implementations, Veterinary Practice Business Operations, Software Deployment, Organizational Skills, Problem-Solving Skills, Attention to Detail, Technical Aptitude, Customer Experience, Change Management, Coaching, Performance Evaluation, Process Improvement, Data Utilization, Team Building, Communication

Industry

Biotechnology Research

Description

IDEXX is hiring a Software Implementation Manager (Team Lead) on a 12 Month Fixed Term, Maternity Cover in our Freemans Bay, Auckland office. In this role, you will be responsible for leading a team of Veterinary Software Specialists who implement our premium software product, ezyVet, to independently owned animal hospitals. This people leader will be responsible for fostering a high-performing team, retain top talent through building a world-class culture, ensure members are educated on product and workflow best practices, and encourage employees to perform their best in helping our customers achieve their desired outcomes while onboarding our software. The leader will work within the functional leadership team to provide continuous process improvement increasing efficiency and positive outcomes for the employee, customer and company. Role will have approximately 6-10 direct reports with an annual delivery volume of approximately 750-1,000+ projects within the ezyVet Practice Management Software suite. In the role of Veterinary Software Implementation, Manager: Supervise day-to-day activities within the Veterinary Software Implementation department. Supervising staff, assigning work, monitoring activities, evaluating and coaching performance. Manage or provide guidance on escalated or critical issues with clients or within functional role(s). You will become a subject matter expert on our product suite to help guide your team and customers through configuration to achieve ideal workflow and product usage best practices. Provide input to department policies, procedures, and training content. As a member of an innovative culture, you will be expected to provide internal/external customer feedback, participate in initiatives to continuously improve our product, process, and overall experience as a world-class software company within the animal health space. Communicate with other related departments to coordinate work and resolve issues as needed. Utilise data, metrics and system tools to ensure efficiency and to maximize customer experience. Identifies problems, obstacles and opportunities and proactively takes action to address issues. Contribute to maintenance of department technology and systems resources. Coordinates with other departments and vendors as needed to resolve issues and maintain ongoing functionality. What It Takes to Succeed: You will have people leadership experience, with preference given to candidates with SaaS technical implementations or Veterinary hospital leadership. You will possess a strong business acumen, with software deployment (onboarding, implementation) or veterinary practice business operations preferred. Ability to inspire, educate, and build a high performing team culture during times of change. You will have the ability to organize, prioritize and direct work activities in a fast-paced environment. This role requires relentless triage, situational adaptability, and ability to navigate/lead change with a positive attitude as key competencies for success. Strong technical aptitude for cloud-based software paired with business acumen to understand customer operations and design workflows. Strong problem-solving skills, attention to detail, and ability to manage multiple priorities. Comfort working in a high-growth and fast-paced environment. Experience partnering with internal/external partners on technical projects, including influencing key relationships. What you can expect from us: Structured onboarding & induction with a great team Great tech kit Hybrid working with a great office space to collaborate - including a gym and roof top terrace! Coffee + Fruit + Food Truck Friday Dog friendly office Fully subsidised Southern Cross Health insurance Part subsidised parking via Parkable If you want work with real purpose with a growing company solving key challenges in the animal health industry with innovative cloud software, this is the opportunity for you! So, what is IDEXX Veterinary Software? Here in Auckland we develop a portfolio of cloud platforms and applications. We’re building a vertical SaaS platform for animal health that requires significant technical expertise to deliver. Solutions for practice management (PIMS), diagnostics, payments, client engagement, analytics & insight plus many more. We’re on a mission to build the best health technology business and we need you to help us do it! You can learn more about IDEXX Veterinary Software here: https://careers.idexx.com/us/en/veterinary-software At IDEXX we are dedicated to enhancing the health and well-being of pets, people, and livestock around the world. Through the power of the cloud, IDEXX Veterinary Software solutions simplify the flow of information across any practice and link vets to what they need when they need it. Patient data. Client communications. Business insights. All at their fingertips. Our journey is solving veterinary practices’ most pressing needs by focusing on innovation to drive meaningful improvements in animal health. Why IDEXX We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people. So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. Let’s pursue what matters together. IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws. #LI-JS1 An innovation leader in every industry we serve, IDEXX follows its Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people. Approximately one-third of our team is located outside the United States.

Responsibilities

Lead a team of Veterinary Software Specialists in implementing the ezyVet software for animal hospitals. Supervise daily activities, manage escalated issues, and contribute to continuous process improvement.