Software Maintenance Engineer at Red River

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

21 Apr, 26

Salary

0.0

Posted On

21 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Unix/Linux System Administration, Networking, Debugging, Troubleshooting, Analytical Skills, Virtualization, OpenStack, Python, Go, Open Source, Source Management, Build Tools, Container-Driven Solutions, Kubernetes, OpenShift

Industry

IT Services and IT Consulting

Description

About the Job : The Red Hat Enhanced Solution Support (ESS) team is looking for an OpenStack Software Maintenance Engineer to join us in India. In this role, you will troubleshoot and resolve customer technical issues through a web portal and over the phone to provide production technical support for hybrid cloud solutions, mainly Red Hat OpenStack Platform. You will also partner closely with the development team and Red Hat's key strategic cloud partners to jointly solve multi-vendor customer issues. This is a great opportunity to join one of the fastest growing enterprise software and services companies and work alongside some of the most talented engineers in the open source world. What you will do: Provide technical support to Red Hat's enterprise customers, mainly for the Red Hat OpenStack platform, via web portal and phone Diagnose problems, troubleshoot customer issues, and develop solutions to technical issues Maintain a commitment to providing a premium experience for Red Hat's customers Consult and develop relationships with in house engineers and developers to promote creative solutions and improve customer satisfaction Comfortable with successfully working large numbers of complex cases and complex bugs according to the defined processes and quality guidelines. Contributes to architectural and analysis / design processes as well as imparts knowledge in support cases Proactively searches for coaching/mentoring opportunities with open cycles and can prioritize appropriately. Engaging with developers and Product Management, provide input for product planning and assessments of product GA readiness. Maintain a well-balanced combination of case work, code work and self-study. Commitment to maintain the Red Hat Service Level Agreement. Able to locate upstream bug reports related to a current issue and discuss it with developers. Develop and propose minor bug fixes to the community and get them merged. Provide Hotfix packages to the customers encountering significant business impact. What you will bring: Bachelor's or higher degree in a technical field, preferably in engineering or computer science, or relative industry experience. Excellent written and verbal communication skills in English. Ability to communicate clearly and concisely to customers with various levels of technical experience 5+ years of experience with Unix/Linux system administration along with strong networking knowledge. Outstanding debugging, troubleshooting and analytical skills. Proven Experience with any Virtualization technology, preferably OpenStack. Python and Go programming experience and upstream involvement in open source projects and patches submitted for upstream inclusion Experience in use of source management and build tools. Can explain a problem clearly to not only our developers but also to the upstream community. Knowledge on container-driven solutions Experience with Kubernetes or OpenShift The following are considered a plus: Open Source contributions to any upstream OpenStack project Experience with feature implementation workflow in upstream development. Experience with downstream workflow to pull fixes from upstream. About Red Hat Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Inclusion at Red Hat Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village. Equal Opportunity Policy (EEO) Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law. Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee. Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@redhat.com. General inquiries, such as those regarding the status of a job application, will not receive a reply. We’re the world’s leading provider of enterprise open source solutions—including Linux, cloud, container, and Kubernetes. We deliver hardened solutions that make it easier for enterprises to work across platforms and environments, from the core datacenter to the network edge. At Red Hat, our commitment to open source extends beyond technology into virtually everything we do. We collaborate and share ideas, create inclusive communities, and welcome diverse perspectives from all Red Hatters, no matter their role. It’s what makes us who we are. Some of the most knowledgeable and passionate people in the technology industry work here. Whether we’re building software, championing our products, or training new associates, we’re collaborating openly to make a difference in the world of open source and beyond.

Responsibilities

The Software Maintenance Engineer will provide technical support for Red Hat's enterprise customers, primarily focusing on the Red Hat OpenStack platform. Responsibilities include troubleshooting customer issues, collaborating with developers, and maintaining service level agreements.