Software Product Specialist_2 at MOMENTIVE PERFORMANCE MATERIALS ASIA PACIFIC PTE LTD

Cebu, Isabela, Philippines -

Full Time

Start Date

Immediate

Expiry Date

04 Aug, 26

Salary

0.0

Posted On

07 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

SQL, Microsoft Azure, Microsoft Dynamics, Power BI, Technical Troubleshooting, Client Support, Quality Assurance Testing, Technical Documentation, Training Delivery, Problem Solving

Industry

Chemical Manufacturing

Description

Job Description Primary Duties: Investigate and resolve client support tickets, developing your troubleshooting skills and product knowledge. Research and implement innovative solutions to meet evolving client needs, expanding your technical expertise. Deliver exceptional client support via phone and email, honing your communication and problem-solving abilities. Collaborate effectively with internal teams, learning from experienced colleagues, and contributing to project success. Proactively monitor incoming support requests, gaining insights into client challenges and platform performance. Participate in quality assurance testing, contributing to the delivery of high-quality product releases. Develop specialized expertise in key components of the Cobalt AMS platform, becoming a valuable asset to the team. Create user-friendly documentation and deliver engaging training sessions, enhancing your communication and presentation skills. Technical troubleshooting in SQL, Azure, and Microsoft Dynamics for resolution of client support requests. Other duties as assigned. Required Qualifications: A four-year degree from an accredited institution Certification in Microsoft Dynamics is a plus. 1-2 years of professional work experience, preferably in a technical and/or training field Fluency in English with excellent verbal and written communication skills Ability to work U.S. hours consistently Preferred technical experience with SQL, Microsoft Dynamics, Microsoft Azure, and Power BI About Us Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive’s cloud-based software and services to address their most pressing challenges – from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive's solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe "good enough" is never enough – so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com. Why Work Here? At Momentive Software, we’re a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you’re looking for a place where your work matters and your ideas are valued, you’ll find it here. Medical, Dental & Optical Benefits including Dependents Flexible Planned Paid Time Off and Sick Leave Inclusive and Welcoming Environment Purpose-Driven Culture Work-Life Balance Passionate About Community Involvement Company-Paid Life Insurance Coverage Hybrid Work Arrangement Hazard Pay Momentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All persons hired will be required to verify identity, minimum age of 18, eligibility to work in the Philippines (without sponsorship), and to complete the required employment eligibility verification form upon hire. Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive’s cloud-based software and services to address their most pressing challenges – from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive's solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe "good enough" is never enough – so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com.

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Responsibilities

Investigate and resolve client support tickets using SQL, Azure, and Microsoft Dynamics. Create user-friendly documentation and deliver training sessions to enhance client platform performance.