Software Solutions Specialist at Elekta

Seongnam-si, , South Korea -

Full Time

Start Date

Immediate

Expiry Date

02 Apr, 26

Salary

0.0

Posted On

02 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Technical Skills, Problem-Solving, Communication Skills, Analytical Skills, Oncology Field Experience, Software Integration, DICOM Connectivity, HL7 Support, Microsoft SQL Server, Cloud Solutions, Citrix, Presentation Skills, Training, Project Management, Fast-Paced Environment

Industry

Medical Equipment Manufacturing

Description

Are you a current Elekta employee? Please click here to apply through our internal career site Find Jobs - Elekta. Want to join a team with a mission to improve and save lives? We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities. We currently have the following opportunity available - please contact us for more details! DESCRIPTION – Provide customer support for elekta software solutions in an efficient and professional manner. Primarily support is for the elekta one oncology information system (mosaiq) with scope to encompass elekta treatment delivery systems, elekta treatment planning systems, and other software applications. RESPONSIBILITIES – Provide phone and email support, technical advice & “Help Desk” support as appropriate to customers Maintain knowledge of current and past Elekta Software products Liaise with other members of the Software team to address any existing Customer concerns promptly & effectively. Excellent verbal and written communication skills Provide Technical/analytical skills in PC/Network Computing and Operating systems relating to issues concerning the software application Provide Technical/analytical skills relating to the software and it’s integration with Microsoft server/workstation operating systems Citrix and Cloud solutions Ability to troubleshoot/diagnose issues with software and hardware interfaces, including DICOM connectivity and transfer Participate actively in the support and training of new staff and others as required. Work on “complex problems” where analysis of situations or data requires in-depth evaluation of various factors Work with internal teams, including Applications and Escalations teams, to resolve customer issues Initiates and actively pursues projects (as required) Provide on-site Applications Support on Elekta Software and Oncology solution for Upgrades, migrations, etc HL7 support and troubleshooting. Other duties as assigned or requested. Some travel required to customer sites and conferences AUTHORITIES – Exercises judgment within defined procedures and practices to determine appropriate action. RELEVANT KNOWLEDGE, SKILLS AND COMPETENCIES – Bachelor’s Degree in Radiation Therapy, Dosimetry, Nursing, Medical Physics or IT-related fields Minimum 3 years working in the Oncology Field within a Hospital or Cancer Centre setting Strong verbal and written communication skills including documentation of tasks and procedures Strong technical skills (PC/Network Computing) and Operating Systems Strong presentation skills (ability to communicate effectively to a group) Highly motivated, results-orientated and able to work independently Strong problem-solving skills with the ability to work under pressure Thrive in a fast-paced, technology-driven environment Familiarity with curriculum development process and educational methodology Preferred experience with at least one of the following Elekta products: Elekta ONE Oncology (MOSAIQ, SmartView, Analytics), Elekta ONE Planning (Monaco) Familiarity/proficiency with the following: Outlook, Word, Excel, PowerPoint, Salesforce Familiarity/experience with Microsoft desktop and server operating systems Microsoft SQL Server Citrix and related infrastructure and administration Cloud-based Solutions HL7 messaging/ESI Willingness to travel (both domestic and international) About Elekta As a leader in precision radiation therapy, Elekta is committed to ensuring every patient has access to the best cancer care possible. We openly collaborate with customers to advance sustainable, outcome-driven and cost-efficient solutions to meet evolving patient needs, improve lives and bring hope to everyone dealing with cancer. To us, it's personal, and our global team of 4,700 employees combine passion, science, and imagination to profoundly change cancer care. We don’t just build technology, we build hope. Elekta is headquartered in Stockholm, Sweden, with offices in more than 120 countries and listed on Nasdaq Stockholm. For more information, visit elekta.com or follow us on LinkedIn, Glassdoor, Twitter, Facebook, Instagram and YouTube.

Responsibilities

Provide customer support for Elekta software solutions, primarily for the Elekta ONE Oncology Information System (MOSAIQ). Troubleshoot and diagnose issues with software and hardware interfaces while collaborating with internal teams to resolve customer concerns.