Software Specialist - DoIT - PAT III at Tippecanoe County Government

Lafayette, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Sep, 26

Salary

0.0

Posted On

18 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sharepoint Online, Document Management Systems, Software Installation, Network Security, Database Security, User Support, Technical Training, Troubleshooting, System Testing, Business Process Analysis, Customer Service, Confidentiality Management

Industry

Government Administration

Description

Description To perform this position successfully, an individual must be able to perform each essential function of the position satisfactorily. The requirements listed in this document are representative of the knowledge, skill, and/or ability required. Tippecanoe County provides reasonable accommodation to qualified employees and applicants with known disabilities who require accommodation to complete the application process or perform essential functions of the job, unless the accommodation would present an undue hardship. Incumbent serves as Software Specialist for Tippecanoe County Department of Information Technology, responsible for performing administrative tasks related to Sharepoint Online and related components, administering county document solutions, and maintaining county website. DUTIES: Serves as first level support to calls/tickets received in DoIT from users related to Sharepoint Online and Document Imaging Software. Maintains and implements software, document management systems, and computer applications, including analyzing organizational software needs, applying computer science techniques and logic to identify solutions or programs to meet requirements. Periodically installs and configures software as needed, configuring network and database security as appropriate. Maintains involvement in testing custom program updates and system updates. Maintains user security for applications, including creating customized digital storage locations for access by application users, troubleshooting work process, user, and hardware problems. Reviews and implements necessary upgrades, including providing related computer system training to new and current staff relating to Sharepoint and document management solutions. Interacts and engages frequently with department heads and office managers to discuss specific business needs and requirements related to Sharepoint and document management solutions. Gauges complexities of business processes and issues, including employing reasoning skills to initiate customized solutions. Advises on use of proprietary software packages to address certain organizational needs. Maintains frequent communication with judges, court staff, and document imaging users, including coordinating services and improving work flow. Interacts with public occasionally to assist with locating requested data and payment of online fees. Maintains strict adherence to required confidentiality of position. Conducts training with software users, and occasionally develops training materials. Serves as second level support for other software, receiving advanced/escalated call tickets as necessary. Attends professional development workshops, and training and education as required. Maintains current knowledge related to Document Imaging software and Sharepoint, including training updates as needed. Maintains current knowledge related to personal computer operating systems and software. Periodically serves as backup on hardware issues. Performs related duties as assigned. Requirements I. JOB REQUIREMENTS: Associate degree in computer related field and two (2) years previous related experience, or equivalent combination of education and experience in misdemeanor and felony court operations and clerk operations, such as court procedures, terminology and laws preferred. Working knowledge of personal computer systems, microprocessor computers, and network systems, and ability to perform routine computer and computer component maintenance, install hardware and software, identify and resolve hardware and software problems, and provide training and assistance to users. Ability to utilize or learn to utilize applicable County hardware and software. Ability to effectively communicate with co-workers, other County personnel, off-site users, and the public, including being sensitive to professional ethics, gender, cultural diversities and disabilities. Ability to provide access to or maintain confidentiality of Department information and records according to state requirements. Ability to comply with all employer and department policies and work rules, including, but not limited to attendance, safety, drug-free workplace, and personal conduct. Ability to understand, memorize, retain, and carry out written or oral instructions and present findings in oral or written form. Ability to plan and layout work projects, prepare detailed reports, work on several tasks at the same time, and complete assignments effectively amidst frequent disruptions and distractions. Ability to work alone with minimum supervision and with others in a team environment. Ability to compare or observe similarities and differences between data, people, or things, analyze, evaluate, observe, diagnose, and investigate and coordinate, place, make determinations, and take action based on data analysis. Ability to present oneself in a professional manner. Ability to occasionally travel out of town for training. Possession of a valid driver’s license and a demonstrated safe driving record. II. DIFFICULTY OF WORK: Incumbent's duties are somewhat restricted in scope, but are of substantial intricacy involving several variables and considerations. Incumbent works according to established procedures of the department, exercising judgment in identifying and resolving computer problems. III. RESPONSIBILITY: Incumbent applies standardized practice in resolving computer problems, discussing unprecedented situations with supervisor as needed. Incumbent receives indirect supervision, with work periodically reviewed for soundness of judgment, compliance with department policies, and attainment of objectives. Periodically, decisions are made in the absence of specific policies and/or guidance from the supervisor. IV. PERSONAL WORK RELATIONSHIPS: Incumbent maintains frequent contact with co-workers, other County personnel, judges, court staff, document image users, off-site users, and the public for purposes of exchanging information and ideas, rendering services, teaching subject matter. Incumbent reports directly to Helpdesk Manager. V. PHYSICAL EFFORT AND WORK ENVIRONMENT: Incumbent performs duties in a standard office environment involving sitting/walking at will, lifting/carrying objects weighing less than 25 pounds, reaching, handling/grasping objects, far/close vision, keyboarding, and hearing sounds/communication. Incumbent occasionally travels out of town for training.

Responsibilities

The Software Specialist manages SharePoint Online, document imaging software, and the county website for the Department of Information Technology. Responsibilities include providing first and second level technical support, configuring software, and coordinating with department heads to implement business solutions.