Software Specialist Engineer - German Speaker at Eaton USA

Istanbul, Istanbul, Turkey -

Full Time

Start Date

Immediate

Expiry Date

06 Mar, 26

Salary

0.0

Posted On

06 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Engineering, German Language, Electrical Products, Network Knowledge, Communication Protocols, Analytical Mindset, Problem-Solving, Training, Process Improvement, Customer Satisfaction, Knowledge Sharing, Software Issues, Connectivity, Trial License Management, Escalation Management

Industry

electrical;Appliances;and Electronics Manufacturing

Description

Responsible for interfacing with end customers, but also wholesalers and distributors, panel builders, designers, logistics, quality department, product management, R&D, manufacturing and/or sales or service representative when necessary to handle a variety of pre-sales or post-sales functions. The Software Specialist Engineer act as a first point of escalation for not-standard inquiries and advanced troubleshooting on software cases and is able to provide training on products and processes to team members, end-users, customers, colleagues from the same or different department. Participate in strategical decisions about process improvements, tools deployment and contribute to increase the customer satisfaction and the technical knowledge within the team. Provides individual contribution in process documentation and knowledge sharing sessions. Act as a technical specialist for resolving not-standard customer requests related to Software & Connectivity via phone/email/webchat etc. Provide assistance to software issues which involve L3 and above technical support engineers, R&D and Product Managers. Manage administratively the trial licenses for the supported regions and help partners/Customer to deploy and use the trial license. Manage incoming requests relate the Remote Monitoring Software project depending on the workload. Proactively act as expert team member for customers and partners to carry out and identify solutions to standard and non-standard task/queries. Contribute to knowledge sharing sessions and CI initiatives within and outside of team to adapt best practices at BSC Budapest. Contribute to secure customer satisfaction, reduce customer effort and achieve cycle time/cost improvements through team-based problem solving. Actively support in daily/weekly/monthly team reporting creation. Lead knowledge sharing sessions within and outside of team to adapt best practices at BSC Budapest. Degree in Engineering or Computer Science (Electronic/Telecommunications is an plus) Minimum 3 years of experience in Technical Support / Engineering Fluent German (min. B2) Advanced understanding of electrical products and applications Advanced Network knowledge and communication protocoles Analytical mindset, communication skills, problem-solving

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Responsibilities

The Software Specialist Engineer is responsible for interfacing with various stakeholders to handle pre-sales and post-sales functions, providing advanced troubleshooting and training. They also contribute to process improvements and customer satisfaction initiatives.