Software Support Advisor
at School Business Services
Poole, England, United Kingdom -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 29 Apr, 2025 | Not Specified | 30 Jan, 2025 | N/A | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
ABOUT US
SBS are one of the UK’s leading suppliers of education support services and budgeting software with a portfolio that includes a suite of Finance, MIS and ICT offerings. All our services are managed and delivered by a team that has a wealth of experience and an excellent reputation within the education arena.
ABOUT THE JOB
We are growing our team. We are looking for a Software Support Advisor to join our flagship school budget management software team. If you are experienced in a customer service environment, ideally on a technical service desk which supports a large number of users, we would like to hear from you.
KEY ACCOUNTABILITIES
- Provide service desk support to our customers in a professional manner, recorded on our information management system and managed through to resolution, following our KPI’s for call resolution times.
- Documenting all resolutions following the service desk procedures and flowcharts.
- To commit to undertake continual training and development in the products supported.
- New account set ups for all supported systems.
- Assist with key projects to continue to drive the company forward.
How To Apply:
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Responsibilities:
Please refer the Job description for details
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Outsourcing/Offshoring
IT - Hardware / Telecom / Technical Staff / Support
Customer Service
Graduate
Proficient
1
Poole, United Kingdom
