ABOUT US

SBS are one of the UK’s leading suppliers of education support services and budgeting software with a portfolio that includes a suite of Finance, MIS and ICT offerings. All our services are managed and delivered by a team that has a wealth of experience and an excellent reputation within the education arena.

ABOUT THE JOB

We are growing our team. We are looking for a Software Support Advisor to join our flagship school budget management software team. If you are experienced in a customer service environment, ideally on a technical service desk which supports a large number of users, we would like to hear from you.

KEY ACCOUNTABILITIES

• Provide service desk support to our customers in a professional manner, recorded on our information management system and managed through to resolution, following our KPI’s for call resolution times.
• Documenting all resolutions following the service desk procedures and flowcharts.
• To commit to undertake continual training and development in the products supported.
• New account set ups for all supported systems.
• Assist with key projects to continue to drive the company forward.

Please refer the Job description for details