SOFTWARE SUPPORT ANALYST (HYBRID) - £25,000 PER ANNUM - HULL

Principal IT are proud to be supporting a well know digital services provider in Hull that are looking for a software support analyst to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who thrives in a fast-paced environment, loves troubleshooting, and has a passion for IT that extends beyond the screen.

ESSENTIAL SKILLS:

• Experience of dealing with customers in a support environment
• Strong fault-finding techniques
• Basic understanding of scripting languages (SQL/VisualBasic/Javascript)
• Basic understanding of the project lifecycle
• Experience working with ticketing systems
• Flexible, self-motivated, and ambitious. Experience in any of the following software products would also be beneficial:
  Document Management
  Intelligent Capture
  Electronic Forms
  Robotic Process Automation
  Output Management
  Business Intelligence

• Desktop support assistance and internal support
• Responsible for technical set up of internal software products
• Highlight potential sales opportunities within client’s environment
• Talking to clients through a series of actions, either face to face, over the telephone, emails, ticketing system and recording all actions.
• Identification & qualification of issues
• Taking ownership and resolving queries or escalation to other team members and/or supplier to work together on issue.
• Responding within agreed time limits, rapidly establishing a good working relationship with customers and other professionals.
• Identify when a solution needs to be charged and escalate accordingly, complete required documentation where necessary.