SOFTWARE SUPPORT COORDINATOR

Location: Harrogate, North Yorkshire (fully office based)
Salary: £32,000 - £35,000
Hours: Full-time, Monday to Friday, 9AM – 5PM
Benefits: 28 days annual leave plus stats, birthday off, healthcare cover, progression opportunities
We are thrilled to be recruiting for a Software Support Coordinator to join a dynamic and rapidly expanding company. This is an incredible opportunity to be part of a forward-thinking organisation where your contributions are truly recognised and valued. As the company continues to grow, you’ll play a pivotal role in shaping the success of its software systems, with opportunities for professional growth.

REQUIREMENTS:

• Minimum 2 years experience in CRM software management (Salesforce preferred).
• Strong GDPR knowledge.
• Highly organised with great attention to detail.
• Excellent time management skills.
• Ability to work independently and manage own workload.
  This is an opportunity to make a real impact and grow alongside a team that values innovation and collaboration.
  To apply for this exciting Software Support Coordinator opportunity, please submit your CV via the link provided or contact Unity Resourcing for more information.
  Job Types: Full-time, Permanent
  Pay: £32,000.00-£35,000.00 per year

Schedule:

• Monday to Friday

Work Location: In perso

• Provide first-line technical support for internal users experiencing software issues, ensuring timely resolution and escalation as needed.
• Serve as the primary administrator for the company’s Salesforce system, managing user accounts, permissions, reports, dashboards, and system configurations.
• Diagnose and troubleshoot software problems
• Maintain software documentation, including user guides, FAQs, and training materials.
• Monitor software performance and report on issues or trends for continuous improvement.
• Gather feedback from users to improve system usability and efficiency.
• Stay up to date with the software’s updates and best practices, implementing necessary changes to improve system functionality