Your tasks:

• Processing and evaluating customer inquiries by phone and email/ticketing system
• Remote support for our software, addressing customer questions and problems
• Forwarding recurring support issues to software development for the continuous improvement of our software.
• Documentation of all customer contacts in our customer database for optimal customer service.

Ideally, you should bring the following:

• Training in a commercial or technical field, or similar.
• Ideally, initial experience in supporting or using technical products/software.
• IT affinity that allows you to quickly familiarize yourself with the functionality of our programs.
• Strong customer and service orientation, as well as excellent manners and appropriate expression.
• Enjoyment of teamwork and very good German skills
• 
  

Your tasks:

• Processing and evaluating customer inquiries by phone and email/ticketing system
• Remote support for our software, addressing customer questions and problems
• Forwarding recurring support issues to software development for the continuous improvement of our software.
• Documentation of all customer contacts in our customer database for optimal customer service.

Ideally, you should bring the following:

• Training in a commercial or technical field, or similar.
• Ideally, initial experience in supporting or using technical products/software.
• IT affinity that allows you to quickly familiarize yourself with the functionality of our programs.
• Strong customer and service orientation, as well as excellent manners and appropriate expression.
• Enjoyment of teamwork and very good German skills
•