Software Support Engineer (Adaptive Planning) at Workday

San José, San José, Costa Rica -

Full Time

Start Date

Immediate

Expiry Date

14 Feb, 26

Salary

0.0

Posted On

16 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

SaaS, Customer Support, Linux, SQL, DBMS, Java, C#, Programming, Analytical Skills, Communication Skills, Team Player, Attention to Detail, Web Services, API, ETL, Integration

Industry

Software Development

Description

Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too. About the Team The Workday Adaptive Planning Support team is looking for an experienced support engineer who is excited about SaaS and helping customers solve complex problems. About the Role About the Role The Role This is a customer facing role that works closely with our product development and support analyst teams to help customers find workarounds and solutions to product issues. The support engineer is responsible for managing a ticket queue of cases with varying levels of complexity for the Adaptive Planning Financial Planning, Reporting, and Integration products and making sure that customers get timely updates. The ideal candidate has experience working within a SaaS support organization, enjoys working with customers, has some understanding of programming, and has experience working on SasS based enterprise web applications. Location & Shift This position is based in the Workday Heredia office. Candidates will be expected to work from the office at least 50% of the time. Typical shift will be from 8am - 5pm CST. Participate in on-call rotation to provide weekends, holidays and after-hours support when needed. . About You Basic Qualifications 5+ years’ experience in a Support related role with 2+ years’ experience as a support engineer, preferred in an enterprise software product Experience managing highly escalated cases across multiple enterprise customer accounts. Working knowledge of Linux, SQL, DBMS, and any of the following: Java, .NET, C#, or any other programming language Other Qualifications Excellent analytical skills and ability to come up with solutions / workarounds to complex problems Excellent written and verbal communication skills, combined with the ability to communicate with users at all levels and varying technical ability Proactive, empathetic, team player who is responsive to customer needs and concerns Have attention to detail and deep understanding of support best practices Experience collaborating with internal development and/or QA teams, acting as a customer advocate. Familiarity with finance and/or financial planning software applications/integrations is preferred. However, we also welcome applications from individuals with a strong interest in developing expertise in this area. Have these technical skills: Web Services / API ETL, Pentaho, Integration Implementation or Support Jenkins & Git K8s and Docker ELK / any log aggregation tool JavaScript Workday is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you need assistance or an accommodation due to a disability, contact us at accommodations@workday.com. Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records. Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans. Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process! 🌟 Join Our Talent Community here! Stay connected with Workday: Get the latest news & content Be first to hear about new roles Never miss an opportunity 🌐 Career Site 💡 Benefits 🌟 Join Our Talent Community 📰 Workday Life Blog 🤝 Inclusion and Belonging 📄 Application and Interview Tips 🎓 Early Careers / Internships 📋Contractor Job Site 👩‍💻 Engineering, but brighter. 💼 Sales, but brighter. 🤝 CX & Consulting, but brighter. Visit our Career Site here. Read more below to learn more on our stance on being a proud equal opportunity workplace, pay transparency and accommodation support. Workday is proud to be an equal opportunity workplace. Individuals seeking employment at Workday are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Workday will consider for employment qualified applicants with arrest and conviction records. We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us. You may view the Workday's Pay Transparency Policy, and Know Your Rights Notice, by clicking on their corresponding links. Workday is committed to providing reasonable accommodations for qualified individuals with disabilities, disabled veterans, and others during our application process. If you need assistance or an accommodation due to a disability or for religious reasons, contact us at accommodations@workday.com.

Responsibilities

The Software Support Engineer will manage a ticket queue of cases for the Adaptive Planning Financial Planning, Reporting, and Integration products. They will work closely with product development and support analyst teams to provide solutions and workarounds for customers.