WHO WE ARE:

We’re a Leeds-based tech company developing software for intellectual property (IP) professionals across the globe. In human terms: we’re a friendly team of intelligent, techy, creative and supportive people. We believe having fun is key to our wellbeing and our ability to produce high quality work. Our office is a relaxed space with a pool table, table tennis, games console and a bar.

WHAT WE DO:

We develop IP management software for law firms and corporates around the world. Our system, Equinox, helps IP professionals seamlessly manage the protection of their intellectual property portfolio.
We may be a tech company, but we’re actually all about people. Our focus is to develop powerful software that genuinely helps our clients every time they log in. Our product roadmap is driven by key optimisation opportunities that save our clients time and reduce the risk of human error, while providing all the tools and services they need to stay ahead of their competition.
As part of the Questel group, one of the world’s leading providers of intellectual property solutions, we’re jointly committed to creating a supportive and fair business. Our software and services are designed to help our subscribers succeed.

ABOUT YOU:

For the role of Software Support Engineer, we’re looking for someone with a curious mindset, a proactive approach and is able to demonstrate the following skills:

• Have excellent customer service
• Strong IT skills including Microsoft office
• Demonstrates strong communications skills through a variety of channels
• Good organisation

Are you wondering what life at an informal, agile tech company might be like? Come and join a team where everyone can be themselves and feel empowered by what they do.

WHAT YOU’LL BE DOING:

You will be joining the Helpdesk team, made up of friendly solution finders who builds great client relationships using their customer service skills.

Your role will include:

• Building relationships and trust with subscribers through open and interactive communication
• Collaborate with Internal key team members to ensure high level of customer service matching our SLA’S
• Ensure any development requests are communicated with the tech team
• Provide top quality customer service

The salary for this role is £24,000 to £26,000 per year, depending on experience.

For the role of Software Support Engineer, we’re looking for someone with a curious mindset, a proactive approach and is able to demonstrate the following skills:

• Have excellent customer service
• Strong IT skills including Microsoft office
• Demonstrates strong communications skills through a variety of channels
• Good organisatio