Software Support Engineer I (Technical Services) at Actabl

Denver, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Jun, 26

Salary

65000.0

Posted On

24 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Troubleshooting, Sql, C#, Customer Service, Data Collection, Documentation, Artificial Intelligence, Critical Thinking, Teamwork, Prioritization, Time Management, Interpersonal Skills, Problem Solving, API Exposure

Industry

Hospitality

Description

Description Hi, we’re Actabl. We’re providing better solutions for hotel companies as the world around us evolves and changes related to using technology, finding labor, and maximizing profits. Our mission is to empower the people that power hospitality. We give hoteliers actionable insights to know what to do, the tools to do it, and the visibility to know it worked. We bring together powerful hospitality tech solutions to maximize profits for more than 10,000 properties in hospitality markets around the world. Our Valued Behaviors Start with People: We are in the hospitality business and hospitality starts with people. This impacts both our being and our doing. Being: We are responsible for building relationships, earning trust, and having fun. These things are fundamental to hospitality. Doing: We will succeed if we start with great people working as one team. Empower others, speak the truth with care, and go together. Demand Integrity: Be trustworthy, be ethical, and be consistent whether someone is watching or not. Demand integrity of yourself and others to build the fabric of a high-integrity organization. Delight the Customer: We aim to delight our customers in the same way our customers aim to delight their guests. The question is not if completed a process or hit a metric, the question is whether or not the customer is delighted. Champion Innovation: We compete in the game of change and win through innovation. Think big and then think bigger when it comes to the innovation required to tackle the problems our customers face daily. Make it Happen: We show up prepared, care about the details, and follow through. Don't get distracted. Don't stop at blockers. Don't make excuses. Find a way and drive until it is done. You’re excited about this opportunity because you will: As an entry-level Software Support Engineer, you will be responsible for providing foundational technical support directly and indirectly to customers, assisting in troubleshooting basic technical issues, and learning about the successful implementation and use of our software solutions. You will work closely with senior team members to develop your technical and customer service skills. Typical Functions: Respond to and resolve basic client support tickets in a timely and efficient manner, following established procedures and striving for customer satisfaction. Assist with basic SQL queries for troubleshooting and data validation under guidance, escalating more complex database-related issues to senior engineers. Review basic C# code snippets to identify simple issues, escalating more complex technical problems with clear documentation to senior team members. Participate in client calls ~20% of the time to assist with data collection, support, and any needed setup support on tickets, ensuring that client needs are addressed in a timely and professional manner. Assist in documenting basic user issues and gathering information that may contribute to user stories and requirements for development teams. Explore and apply AI tools in your day-to-day work, finding new ways to simplify tasks, accelerate outcomes, and elevate your effectiveness. Assist in the creation and maintenance of basic process documentation under the guidance of senior team members. Collaborate with Product Owners (POs) and Development teams on less complex issues, learning the process of contributing to the development lifecycle. Participate in training and educational opportunities to build foundational knowledge of the product and develop core technical skills for career growth. Requirements Unpacking What We’re Looking For We’re excited about you because you have: A Bachelor’s degree in Computer Science, Engineering, a related degree, or equivalent relevant experience. A background in a technical support role or equivalent role pertaining to the assisting of customers. Basic understanding of C# and SQL concepts. Exposure to APIs is a plus. Developing interpersonal skills with a willingness to be cooperative, courteous, flexible, and positive. Ability to learn how to organize and prioritize basic workload under supervision. Developing capability to interact with clients professionally and provide basic customer service following established guidelines. Willingness to be a reliable team player who is punctual, engaged, and eager to contribute. Developing problem-solving skills with the capacity to follow documented troubleshooting steps. Ability to work effectively both independently on assigned basic tasks and collaboratively within a team environment, seeking guidance when needed. You apply strong critical thinking when working with AI-generated output. You know how to check for accuracy, identify bias or gaps, and validate results before relying on them. You use AI responsibly, with a basic understanding of security, privacy, and ethical data-handling considerations, and you know how to keep sensitive information safe when using AI tools. Key Competencies: Developing communication, organization, and basic task prioritization skills. Eagerness to learn how to work effectively within a team and support team goals. Basic time management skills for assigned tasks. Foundational communication and interpersonal skills, with a willingness to learn how to collaborate effectively with cross-functional teams under guidance. We try to be specific about the experience we believe you’ll need to have in order to be successful in this position, however, we encourage you to apply even if you don’t meet 100% of the outlined bullet points. If you are excited about innovating hospitality through technology and are a top-performing team player with a strong work ethic, we’d love to hear from you! Work Environment: This is a hybrid position and will be part of our Denver office with an expectation of working three days (Tuesday-Thursday) in-office and two days (Monday & Friday) remote. Candidates located outside of the Denver Metro Area will be reviewed and considered if necessary. Actabl Around the World: We are a hybrid friendly workplace with our main office in lower downtown Denver and with additional office hubs located in Atlanta & Tampa, and our remote based domestic & international employees support our hoteliers across the globe. No matter where you live and work, you’re a valued member of the Actabl team. Preview Your Team Member Experience Total Rewards At-a-Glance: All Actabl full-time team members and their dependents based in the United States are able to receive the following benefits starting on the first of the month following the first day of employment: Health & Wellness Medical, dental, and vision insurance plans for employees & eligible spouse and/or dependents Employer-paid life & AD&D, short-term disability & long-term disability Discounted pet insurance plans through Wishbone Employee Assistance Program (EAP) services available to employees & their dependents On-site gym available for free use at Denver office Financial Wellbeing Competitive base salary with bonus structure Healthcare spending accounts with employer contributions 401(k) plan with an employer match of up to 4% Flexibility & Time Off Unlimited discretionary time off hours to be used when needed 10 observed US federal holidays throughout the year Winter recess for all Actabl employees between December 24th-January 2nd 12 weeks of parental leave for both birthing & non-birthing parents Compensation: Qualified candidates can expect a salary range of $55,000 - $65,000/year depending on experience. Potential for end-of-year bonus earnings and periodic merit increases also available based on company and/or personal performance. Individual pay is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay. Ready to Check-in to Your Next Role? If you’re excited about our mission in empowering hospitality through technology, apply to join the Actabl team today! Candidate AI Usage Policy We are committed to fostering a hiring process that reflects each candidate’s unique skills, experience, and perspective at Actabl. To support a fair and authentic evaluation process, the use of artificial intelligence (AI) tools to generate or assist with responses is not permitted during any stage of the interview process. This includes live interviews (in-person or virtual), as well as take-home assessments, test projects, and work samples. Accommodation Requests We understand that some candidates may require accommodations that involve the use of AI. If you require any accommodations during the interviewing process please contact us in advance at people-team@actabl.com. We are committed to providing reasonable accommodations and ensuring that every candidate has an equitable opportunity to succeed! A Secure Candidate Experience All official emails and messages regarding opportunities at Actabl will come from our actabl.com email domain. Please be wary of communications from similar domains that may contain misspellings or slight variations. These could be attempts at phishing or impersonation. Actabl will never ask you for sensitive personal information during the hiring process such as social security numbers, banking information or other personal details. Our Nondiscrimination Promise Actabl is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all applicants and employees. You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by federal, state, or local law. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Responsibilities

This entry-level role involves providing foundational technical support to customers by responding to and resolving basic support tickets efficiently, often involving basic SQL queries and C# code snippet review under guidance. Responsibilities also include participating in client calls approximately 20% of the time for data collection and setup support, and assisting in documenting user issues for development teams.