McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.
This role provides advanced technical support for software and hardware automation systems within a pharmaceutical distribution environment. The Software Support Engineer will diagnose and resolve complex issues across applications, databases, networking, and hardware, often collaborating with remote teams and onsite technicians. Responsibilities include documentation, cross-functional collaboration, and interfacing with R&D programs, with a strong emphasis on customer-facing support and troubleshooting. The position requires frequent local travel, on-call availability, and residency within commuting distance of Plainfield, IN.

Key Responsibilities

• Provide engineering support and service leadership to the organizations’ efforts to resolve complex customer technical issues. Diagnose if issues are related to: application defects, database defects, server/domain/client environment or networking hardware issues.
• Work with existing system software / code currently developed.
• Work on system wide software. Expected to work with existing system software, work with remote development team and remote architects.
• Archive all internal machine functional specifications and hardware architectures for service reference.
• Supporting onsite troubleshooting with assistance from a remotely located developer.
• Align and streamline documentation protocols.
• Document activities in databases (JIRA, WIKI, STASH) and author knowledge base documentation on troubleshooting issues related to software products. Work with the training/documentation team to aid in knowledge sharing.
• Actively participate in cross functional teams that may include Software Engineering, Product Management and Hardware Engineering on feature design, requirements and support.
• Participate in on site meetings to help in resolving problems of high severity and to manage customer and vendor relationships from a support standpoint.
• Develop & assist with proper project management procedures.
• Program interfacing with McKesson R&D programs.

**This position will require on-call support over weekends/evenings/holidays.

• Provide engineering support and service leadership to the organizations’ efforts to resolve complex customer technical issues. Diagnose if issues are related to: application defects, database defects, server/domain/client environment or networking hardware issues.
• Work with existing system software / code currently developed.
• Work on system wide software. Expected to work with existing system software, work with remote development team and remote architects.
• Archive all internal machine functional specifications and hardware architectures for service reference.
• Supporting onsite troubleshooting with assistance from a remotely located developer.
• Align and streamline documentation protocols.
• Document activities in databases (JIRA, WIKI, STASH) and author knowledge base documentation on troubleshooting issues related to software products. Work with the training/documentation team to aid in knowledge sharing.
• Actively participate in cross functional teams that may include Software Engineering, Product Management and Hardware Engineering on feature design, requirements and support.
• Participate in on site meetings to help in resolving problems of high severity and to manage customer and vendor relationships from a support standpoint.
• Develop & assist with proper project management procedures.
• Program interfacing with McKesson R&D programs