Job Description
Fantastic opportunity for an experienced Software Support Engineer or recent graduate to join an established software house and provider of ‘Omnis Studio’, an advanced, cross-platform development tool for building desktop, web and mobile applications. Together with a family of software products that compliment this primary offering.
You will be an important part of a small team, so you will have the chance to make a real difference, helping customers to effectively use our software in a variety of business environments.
Omnis Studio is used in many vertical markets and can be deployed on an expansive range of platforms, so there is opportunity to gain experience across many areas, from SQL to JavaScript, Windows to macOS and iOS.

The important criteria for joining our support team are:

• Good analytical skills, demonstrating the ability to break down complex problems and a desire to get to the bottom of things.
• Rich technical skills and understanding of programming languages and scripting
• Confidence to operate in a customer facing role, with excellent communication and phone manners.
• Detail-oriented, diligent and with the ability to multi-task and follow through on multiple cases.

REQUIREMENTS:

• Ability to work with minimal direction, pick up new concepts and technologies quickly are highly desirable.
• An eagerness and ability to learn, both on your own and from more experienced members of the team.
• Good problem-solving skills and a logical approach.
• Good written and verbal communication skills.
• Ability to work independently or as part of a team and use initiative.
• Passionate, curious and excited by new technology and the tech industry, with a desire to develop your skills.

DESIRABLE EXPERIENCE:

• Hands-on experience of scripting & programming languages.
• Experience working with and troubleshooting on Windows, macOS and Linux platforms.
• Basic understanding and experience of databases and SQL.
• Solid understanding of networks and networking protocols.

Please refer the Job description for details