Software Support Engineer at TRANSCEND INC
Fridley, MN 55432, USA -
Full Time


Start Date

Immediate

Expiry Date

16 Nov, 25

Salary

0.0

Posted On

16 Aug, 25

Experience

3 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Embedded Software

Industry

Information Technology/IT

Description

COMPANY OVERVIEW

At Transcend Inc., we design the world’s smallest travel CPAP machines, helping people with sleep apnea sleep deeply wherever life takes them. Our products are sleek, powerful, and built for real life — and we are obsessed with making them even better. If you want to work on technology that improves lives and gives you variety every day, you are in the right place.

Experience:

  • Embedded software: 3 years (Required
Responsibilities

YOUR ROLE

Think of this as your gateway to becoming a full-stack device engineer. You will be the technical connector between our in-house team, our outsourced firmware developers, and our customers. You will track down bugs, write and run test protocols, and make sure every firmware update we release meets our quality standards. You will also dig into device-to-app issues, keeping both working in perfect sync.
If you love uncovering the root cause of problems, enjoy establishing clear and effective test strategies, and want to see your work directly impact products used worldwide, this is your role.

WHAT YOU WILL DO

  • Troubleshoot and analyze firmware and device performance issues.
  • Own QA testing for all new and revised firmware — including writing test protocols, executing tests, and documenting results.
  • Coordinate with our firmware development partner to communicate issues, track fixes, and verify solutions.
  • Test mobile app updates for device integration and regression prevention.
  • Work cross-functionally with manufacturing and customer service to provide technical insight.
  • Keep thorough records to support regulatory and quality compliance.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Job Type: Full-time

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off

Experience:

  • Embedded software: 3 years (Required)

Ability to Commute:

  • Fridley, MN 55432 (Required)

Work Location: In perso

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