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Software Support Specialist at Arcadis

Boca Raton, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Jan, 26

Salary

0.0

Posted On

23 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Software Support, Technical Support, SQL, Problem Solving, Documentation, Application Testing, User Support, Business Requirements, Software Installation, Hardware Troubleshooting, Application Enhancements, License Management, Data Audits, Research Skills, Project Coordination, Communication Skills

Industry

Professional Services

Description

Provide on-site support to end users at the FDOT District 4 traffic management center 2-3 days per week Installs and uninstalls of various software Audits on applications, including users and data Tracking and routing problems and requests and documenting resolutions Research questions using available information resources and advise users on appropriate action Diagnose and resolve technical hardware and software issues Recommending solutions to business software/hardware system problems Work on multiple phases of projects independently as well as coordinate activities with the software development team to resolve technical and/or business issues Gather business requirements for developing enhancements to support business processes Stay current with system information, changes and updates Create test scripts and participate in testing new application changes and new software releases Assist in the implementation of all application enhancements Track company licenses and process renewals or purchases of new software Update end user support documentation 4-year Bachelor's Degree preferred 3-5 years of information systems and/or software support experience Knowledge of SQL, ability to write queries and scripts preferred Transportation experience preferred, but not required

Responsibilities

Provide on-site support to end users at the FDOT District 4 traffic management center, including software installation and troubleshooting. Track and document problems and requests while coordinating with the software development team to resolve technical issues.