Job Opening: Software Support Specialist (Entry-Level)
Company: Al Bader Exchange
Location: Head Office, Sharjah, UAE (with potential travel to 16 branches across the UAE; hybrid work options available)
Department: Information Technology
Employment Type: Full-Time
Reports To: IT Support Manager
Posted Date: August 21, 2025
Application Deadline: Open until filled
About Al Bader Exchange
Since its founding in 1989 by Mr. Ahmed Ghuloom Abdulla Alkhoori, a respected former member of the Abu Dhabi Chamber of Commerce and Industry, Al Bader Exchange has been a trusted leader in the UAE’s financial services industry. With a commitment to innovation, integrity, and customer trust, we have grown from a single branch to a network of 16 branches, serving over 250,000 clients monthly. Under the visionary leadership of Mr. Adel Ahmed Ghuloom Abdulla Alkhoori, Al Bader Exchange delivers innovative solutions, including foreign currency exchange, secure global remittances, corporate services, and the UAE’s Wage Protection System (WPS). Regulated by the Central Bank of UAE and holding a prestigious WPS license, we prioritize compliance and excellence. Join our team to support our mission-critical software systems and contribute to a legacy of financial innovation.
Job Summary
Al Bader Exchange is seeking a motivated Software Support Specialist (Entry-Level) to join our Head Office IT team in Sharjah. This role is designed for freshers or candidates with minimal experience, focusing on fixing bugs, reporting small issues, and providing basic technical support for our proprietary software systems, particularly the Wage Protection System (WPS) for compliant salary payments and remittance services for secure global money transfers. The ideal candidate will have basic knowledge of SQL, MySQL, .NET, C++, and Java, with a willingness to learn and grow in a budget-conscious environment. If you’re eager to start your career in financial technology and excel at problem-solving, this is your opportunity to join a leading UAE brand.
Key Responsibilities
- Bug Fixing and Issue Resolution:
- Identify, troubleshoot, and fix minor bugs in software applications supporting WPS and remittance services, using .NET, C++, or Java.
- Address small technical issues reported by users (internal staff and clients) to ensure system reliability and functionality.
- Test and validate fixes to prevent recurrence of issues, ensuring minimal disruption to WPS and remittance operations.
- Issue Reporting:
- Document and report small issues, bugs, and system errors in a clear and organized manner, using basic reporting tools or templates.
- Escalate complex issues to senior IT staff or developers, providing detailed logs and descriptions to facilitate resolution.
- Basic Database Support:
- Assist in monitoring and maintaining MySQL databases for WPS and remittance transactions, ensuring data accuracy and availability.
- Execute simple SQL queries to retrieve data, troubleshoot minor database issues, and support reporting needs.
- Perform routine database tasks, such as backups and basic maintenance, under supervision.
- User Support:
- Provide first-line support to internal staff and clients using WPS, remittance systems, and the Al Bader Exchange mobile app, addressing basic technical queries.
- Leverage our 24/7 live chat support system to coordinate with users and resolve issues promptly.
- Collaboration and Compliance:
- Work closely with the IT and operations teams to ensure all support activities comply with Central Bank of UAE regulations and Ministry of Human Resources and Emiratisation (MOHRE) guidelines for WPS.
- Collaborate with senior team members to learn and implement best practices in software support.
- Learning and Development:
- Actively participate in on-the-job training to build proficiency in SQL, MySQL, .NET, C++, and Java.
- Stay updated on WPS and remittance system requirements to provide effective support.
- Documentation:
- Maintain accurate records of bugs, fixes, and user issues to support system improvements and knowledge sharing.
- Assist in creating basic user guides or FAQs for WPS and remittance software under guidance.
Qualifications and Requirements
- Education: Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field. Freshers or recent graduates are encouraged to apply.
- Experience:
- 0-1 year of experience in software support, IT helpdesk, or a related role (internships, academic projects, or personal projects are acceptable).
- Basic exposure to SQL, MySQL, .NET, C++, or Java through coursework, projects, or self-learning.
- Familiarity with WPS, remittance systems, or financial software is a plus but not required.
- Technical Skills:
- Basic knowledge of SQL and MySQL for querying and troubleshooting databases.
- Familiarity with .NET (C# or VB.NET), C++, or Java for debugging and supporting applications.
- Understanding of basic programming concepts and willingness to learn advanced techniques.
- Familiarity with IT support tools, version control (e.g., Git), or ticketing systems is a plus.
- Soft Skills:
- Strong problem-solving skills and attention to detail, with a proactive attitude toward learning.
- Good communication skills in English, Arabic, Hindi, Urdu, and Pashto (proficiency in multiple languages is highly preferred to assist diverse clients and staff).
- Ability to work collaboratively in a team and adapt to a fast-paced, budget-conscious environment.
- Other Requirements:
- Willingness to travel within the UAE for branch support, if needed (travel costs covered by the company).
- Must pass regulatory background checks required for financial services roles.
- Availability for occasional on-call support to address urgent system issues.
Why Join Al Bader Exchange?
- Entry-Level Opportunity: Ideal for freshers to start a career in financial technology with hands-on training and mentorship.
- Competitive Compensation: Competitive entry-level salary tailored to a budget-conscious environment, with performance-based incentives for effective support.
- Comprehensive Benefits: Health insurance, annual leave, and end-of-service gratuity as per UAE labor laws.
- Career Growth: Opportunities to learn WPS compliance, remittance technologies, and advanced programming skills, with potential for promotion within the IT team.
- Innovative Environment: Work in a modern Head Office with access to the Al Bader Exchange mobile app and supportive IT infrastructure.
- Legacy and Impact: Contribute to a trusted brand with a 35-year legacy, serving over 250,000 clients monthly under visionary leadership.
- Supportive Culture: Join a collaborative team that values innovation, compliance, and customer trust, guided by the hands-on leadership of Mr. Adel Ahmed Ghuloom Abdulla Alkhoori.
How to Apply
Please submit your CV, a cover letter detailing any experience or projects involving SQL, MySQL, .NET, C++, or Java, and professional or academic references via email to info@badrex.ae with the subject line “Software Support Specialist (Entry-Level) – Head Office.” Alternatively, schedule an appointment through our website at https://albaderexchange.ae/ to discuss your application. Only shortlisted candidates will be contacted for interviews.
Linked-in
Google