Software Support Specialist at Flintex Consulting Pte Ltd

, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

22 Feb, 26

Salary

0.0

Posted On

24 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Troubleshooting, Communication Skills, Time Management, Organizational Skills, Problem Solving, Customer Support, Relationship Management, Negotiation Skills, Documentation, Prioritization, Team Collaboration, Adaptability, Accountability, Quality Assurance, Learning Agility, Stakeholder Management

Industry

Staffing and Recruiting

Description

Roles & Responsibilities: • Candidate will be part of our Support team liaising with Product developers to support Client Products deployed at customer sites across the globe. • Will work along with the Support Lead, take up support tickets assigned, probe the issue, and give possible resolution within the Turn Around Time. • Candidates will be trained in client products to give end to end resolutions on usual technical issues raised. • Candidates will be receiving, prioritizing, documenting and actively resolving issues that arises out of our products in any contact center production environment. • Job profile involves travel to Customer Site across the globe on need basis to perform any support related activities on Client Products. • Must perform technical troubleshooting on our products implemented at customer site by taking a remote session (or) by coordinating with onsite engineer. • May have to extend regular work timings and work on various time zones while working on Support tasks assigned. • Will report to the Support Lead and will be part of INDIA Delivery Center. Required Professional & Interpersonal Qualities: • Any Graduate / BE / BTech /MCA. • Exceptional ability to build and manage relationships and expectations with stakeholders, supporting organizations, and peers. • Excellent communication, management, negotiation, and organization skills with the ability to communicate at executive levels of the organization. • Working according to target market time zone a must. Excellent verbal, written and effective communication skills. • Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment. • Effective time-management, organizational and prioritization skills. • Strong sense of responsibility, accountability and passion about quality of work, desire to learn and take ownership.

Responsibilities

The Software Support Specialist will be part of the Support team, working with Product developers to resolve client product issues at customer sites globally. Responsibilities include managing support tickets, troubleshooting technical issues, and providing resolutions within the designated turnaround time.