Posted: 8/8/25
Weekly Hours: 40
Role Number: 201
Home Office: Yes
The application window will be open until at least 9/8/2025. This opportunity will remain online based on business needs which may be before or after the specified date.

REQUIRED QUALIFICATIONS

• 2+ years of experience in software support, technical support, or a related customer-facing technical role.
• Strong analytical and problem-solving skills; comfort working with complex data sets.
• Excellent verbal and written communication skills with the ability to translate technical details to non-technical audiences.
• Experience collaborating with cross-functional teams including software engineers and product managers.
• Strong organizational and time management skills with an ability to manage competing priorities

PREFERRED QUALIFICATIONS

• Experience supporting SaaS platforms or enterprise-level software applications.
• Familiarity with customer support tools (e.g., Zendesk, Salesforce).
• Basic knowledge of SQL, data analysis tools, or scripting languages is a plus.

• Serve as Tier 2 support for escalated product issues, troubleshooting and resolving complex software-related inquiries.
• Perform regular audits on customer data to ensure accuracy and contract compliance.
• Collaborate with the Software Development and Product teams to address bugs, identify trends, and support software enhancements.
• Maintain up-to-date documentation and knowledge base articles to support internal and external stakeholders.
• Ensure timely resolution and response to all software support requests and bug reports, meeting SLA and CSAT standards.
• Deliver quarterly strategic projects and contribute to continuous improvement efforts.
• Support internal teams by ensuring customer data aligns with platform requirements and system logic