Software Support Specialist I at Kairoi Residential

San Antonio, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Jan, 26

Salary

0.0

Posted On

31 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Troubleshooting, Customer Service, Software Applications, RealPage, Entrata, Yardi, Microsoft Office Suite, Google Office Suite, Zendesk, Help Desk Systems, Password Resets, Account Unlocks, Documentation, Communication, Training

Industry

Real Estate

Description

Description SOFTWARE SUPPORT SPECIALIST I SUMMARY As a Software Support Specialist I you will provide technical support and troubleshooting assistance to users of the company's software applications, with a primary focus on property management software and related systems. This entry-level position requires a customer-oriented individual with a basic understanding of software applications, troubleshooting techniques, and customer service best practices. You will resolve common technical issues, provide basic training and guidance to users, and contribute to the overall satisfaction and productivity of software users within the company. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES Provide first-line technical support to software users, troubleshooting common issues, and escalating complex problems to senior support staff. Respond to user inquiries via phone, email, and chat, providing timely and effective assistance. Document support requests and resolutions in a tracking system. Guide users on basic software functionalities and features. Assist users with password resets, account unlocks, and other common requests. Direct users to relevant knowledge base articles and FAQs. Develop a foundational understanding of the company's software applications, including property management software and other business systems. Stay up-to-date on basic software updates and new features. Provide excellent customer service to software users, ensuring a positive and helpful support experience. Communicate effectively with users at all levels of technical proficiency. Requirements SKILLS AND EXPERIENCE Proven experience as a help desk technician or other customer support role. Familiarity with RealPage (OneSite, ActiveBuilding, Financial Suite, Ops Technology, etc..). Entrata, or Yardi knowledge is a plus. Associate’s degree (A.A.) or equivalent from two-year college or technical school Ability to diagnose and resolve basic technical issues. Basic knowledge of Microsoft Office Suite and Google Office Suite. Familiarity with Zendesk or other help desk systems is a plus. Must have a valid driver’s license with no major infractions in the last 12 months. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is often exposed to outside weather conditions. The noise level in the work environment is usually moderate. This job description is intended to provide a general overview of the Software Support Specialist I role. The specific duties and responsibilities may vary

Responsibilities

Provide first-line technical support to users of the company's software applications, focusing on troubleshooting common issues and escalating complex problems. Assist users with basic training and guidance to enhance their experience with the software.