Job Description:

JOB SUMMARY:

We are seeking a Software Support Specialist that plays a critical role in ensuring that software applications function smoothly and efficiently for both internal teams and external clients. This position combines technical expertise with customer service to resolve issues, improve user experience, and support the organization’s digital infrastructure.

PHYSICAL AND MENTAL REQUIREMENTS:

• Must be self-motivated, positive in approach, professional and help to create, develop and implement process improvement(s).
• Must promote the Company culture and mission to all employees, vendors, clients and business partners.
• Must possess proven problem-solving skills, critical thinking skills and the ability to effectively read, write and give oral direction(s) to project personnel.
• Must have advanced analytical, planning, and multi-task skills/abilities.
• Must be able to travel to the corporate office as needed.
• Regular attendance is mandatory.

EDUCATION, CERTIFICATION, LICENSE, AND SKILL REQUIREMENTS:

• Bachelor’s degree in Computer Science, Information Systems, or related field.
• Strong understanding of software systems and troubleshooting techniques.
• Proficiency in SQL, XML, HTML, or other relevant technologies is a plus.
• Ability to explain technical concepts to non-technical users.
• Excellent communication and problem-solving skills.
• Ability to work independently with minimal guidance
• Ability to multitask and manage time effectively in a fast-paced environment.
• Team player who can collaborate across departments.
• Eagerness to learn and adapt to new technologies.
• Strong verbal and written communications skills are necessary
  Minimum Years of Experience: 6+ License Required: No Minimum Education: High School Overview:
  IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. As of the end of IES’s 2024 fiscal year ending September 30, 2024, IES produced over $2.8+ billion in revenue and employed over 9,485 employees at over 131 domestic locations across the United States. IES is an Equal Employment Opportunity Employer: Minorities, Females, Gender Identity, Sexual Orientation, Individuals with Disabilities, Protected Veterans Encouraged to Apply
  EEO Statement:

• Document test cases, execute them and report any identified issues.
• Verify fixes and maintains test documentation.
• Identify problems, research alternatives, prepare presentations, drive solutions, test to confirm, gain consensus, and implement solutions for multiple applications within multiple functions.
• Report to staff productivity on a weekly, monthly and quarterly basis
• Review test plans and participating in system testing activities as per QA processes
• Perform user acceptance testing (UAT), conduct training for stakeholders and report to the developers if any error occurs.
• Troubleshoot and resolve software issues reported by users.
• Document and track support requests using DevOps ticketing system.
• Collaborate with development teams to escalate and resolve complex issues.
• Assist in software installation, configuration, and updates.
• Maintain and update user manuals, FAQs, and knowledge base articles.
• Conduct training sessions or webinars for users on software features and best practices.
• Monitor system performance and report anomalies or recurring issues.
• Provide feedback to product teams based on user experiences and pain points.
• Provide technical support for software applications via phone, email, and live chat.
• Other responsibilities as assigned.
  Min: USD $65,000.00/Yr. Max: USD $75,000.00/Yr. Qualifications: