Software Support Specialist at PCI GS

Rockville, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Jun, 26

Salary

140000.0

Posted On

21 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Expertise, System Maintenance, Application Support, Troubleshooting, Documentation, User Orientation, Data Security, Regulatory Compliance, System Enhancements, Application Development, Architecture Design, System Assessment & Authorization, Authorization to Operate, Section 508 Compliance, Software Acquisition, COTS Application

Industry

Business Consulting and Services

Description

Overview The Software Support Specialist provides technical expertise in maintaining, supporting, and enhancing CCQDER software systems and applications. This role ensures all applications operate effectively, comply with federal data security requirements, and align with CDC/NCHS architectural and development standards. ---------------------------------------- Key Responsibilities Application Support & Maintenance * Maintain and support CCQDER lab operations systems and applications, including troubleshooting, documentation, and user orientation. * Collaborate with CCQDER staff to ensure smooth operation and user understanding of software tools. Data & Regulatory Compliance * Ensure all software applications meet requirements for secure data collection, analysis, and handling, including compliance with laws such as CIPSEA. System Requirements, Architecture & Development Support * Work with CCQDER staff, CDC OCIO, Infrastructure Services Branch (ISB), and NCHS Office of Informatics to define and analyze requirements for system enhancements and new application development. * Provide recommendations on architecture, design alternatives, and best‑practice approaches for application development. System Authorization & Accessibility Compliance * Complete required System Assessment & Authorization (SA&A) documentation for new, modified, and renewal systems, and support obtaining Authorization to Operate (ATO). * Complete and submit Section 508 compliance documentation and obtain CDC/NCHS approvals for all relevant software applications. Optional Task: Software Acquisition * Acquire Qualtrics or another approved Commercial Off‑the‑Shelf (COTS) application if no existing NCHS‑approved solution is available. Qualifications: * Bachelor’s degree in information technology or related field desired * 5-8 years of experience.

Responsibilities

The Software Support Specialist is responsible for providing technical expertise to maintain, support, and enhance CCQDER software systems, ensuring applications operate effectively and comply with federal data security requirements. Key duties include application support, troubleshooting, collaborating with staff, and ensuring compliance with data handling laws like CIPSEA.