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Software (Tech) Support Engineer at Applied Materials

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

05 Feb, 26

Salary

0.0

Posted On

07 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Troubleshooting, Root Cause Analysis, Microsoft Operating Systems, Linux Operating Systems, Software Development, Software Testing, Integration, Self-Learning, Customer Experience, DevOps, Databases, IT, Complex Issue Resolution, Field Support, Communication

Industry

Semiconductor Manufacturing

Description

### Function as a technical support Tier for SW issues ### Contain all field SW escalations that don't require code changes. ### Independently resolve customer complex issues by analyzing product and system/computing issues (SW, IT, databases) ### Provide troubleshooting plans and technical solutions to field and Tiel-1 Tier-2 teams. ### Reproduce customer issues on internal systems. Perform Root Cause Analysis. ### Collect end-user pain points and work on solutions. ### Develop in-house utilities, and tools, and work with the DevOps team to implement the same ideas, that enhance customer experience. ### Self-Learning capability and passion to learn new technology. ### At least d years' experience in technical support or a position of like Tier-3 ### Proven experience with Microsoft Linux operating systems. ### Required education: Bachelor/master's degree in computer science and/or engineering and/or other technical degree. ### Advantage: experience in SW development / SW testing and integration ### Willingness to work off hours and weekends and willingness to travel up to 40% ### Excellent English - verbal and written ### Proven experience with Microsoft Linux operating systems. Experience in 7 - 10 yrs

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Responsibilities

The Software Support Engineer will function as a technical support Tier for software issues, independently resolving complex customer issues and providing troubleshooting plans. They will also collect end-user pain points and develop in-house utilities to enhance customer experience.