Position SummaryThe Software Test & Support Specialist will be responsible for the software testing efforts, ensuring that all software products meet the highest quality standards before release. In addition, this role will provide post-release technical support, addressing user issues and helping maintain software reliability. This position will be pivotal and will require the candidate to assist our Support team in a backup role when required. This position will be based out of the Company’s office in Waterloo, Ontario.

• Key Responsibilities Experience/SkillsMeets agreed-upon project deadlines and time commitments;
• Completes all required documentation in a timely manner;
• Defines and tracks quality assurance metrics such as defect counts and bug re-open rates;
• Reports software defects or suggested improvements to the Development team;
• Develops and executes individual test plans including test automation at the GUI level;
• Follows all Company standard testing procedures to complete tasks;
• Defines and enforces standards and processes for software or product testing;
• Oversees testing activities ensuring that testing efforts align with project goals and timelines;
• Verifies work items during the development cycle;
• Provides technical support to end-users, addressing issues related to software functionality, installation, and usage;
• Troubleshoots and diagnoses software problems, providing timely and effective solutions;
• Professionally responds to assigned technical support questions;
• Monitors software performance post-release, identifying and addressing any issues;
• Provides remote troubleshooting for client support issues when necessary;
• Ensures quality assurance standards are adhered to work items;
• Any other duties as required by the Company.