Software Trainer and Implementation Consultant

at  Property Gauge Inc

Description:
Property Gauge is a business analytics tool for property managers and owners that provides operational intelligence and predictions about our clients’ multi-family properties. Based on current operating metrics, Property Gauge can predict future occupancy, cash flow, and occupancy.
The Implementation Consultant role is for experienced corporate trainers focused on instructing Property Gauge customers on the use and implementation of the company’s software, a business intelligence tool for the multi-family real estate management industry. In this position, the consultant will use their expertise in Property Gauge’s software to train clients on using the software effectively in real-world scenarios, both on-site and via online learning. Initially, the consultant will shadow experienced team members to understand best practices for implementing our solutions within the multi-family real estate management space.

Responsibilities:

• Develop in-depth knowledge of Property Gauge software, particularly its features and applicability for multi-family real estate management, to deliver professional services such as consultation, software readiness, and client training.
• Assist in designing and conducting software training sessions tailored to the specific needs of multi-family property management, both on-site and via webinars.
• Educate clients on key software functionality used in managing multi-family properties.
• Analyze client business models to identify and document requirements for Property Gauge software implementations, ensuring proper software configuration to meet client needs.
• Assist clients with troubleshooting and resolving basic software issues, working closely with the Development team for more complex technical issues.
• Maintain accurate records of client interactions, training agendas, trip reports, timesheets, and system-related updates to ensure effective communication and documentation.
• Support QA effort with software testing and product modifications.
• Proactively report any challenges or events that may impact the effectiveness, timeline, or budget of software implementations to senior staff or management.
• Create client-facing and internal documentation such as quick reference guides, FAQs, and “how-to” materials.
• Serve as a liaison between clients and technical staff, explaining technical aspects of the software in a way that non-technical users can easily understand, particularly in the context of multi-family management operations.
• Participate in user conferences, facilitating sessions or discussions related to multi-family property management and the Property Gauge software.
• Travel between 30-50% to client sites to provide on-site training and support.
• Perform other duties as required.

Requirements:

QUALIFICATIONS:

• Bachelor’s degree or associate’s degree with equivalent experience in software implementation or multi-family real estate management technology.
• Familiarity with software solutions for multi-family real estate management, including property management systems (PMS), tenant management, maintenance scheduling, and financial software.
• Basic understanding of databases, system integration, and cloud-based property management technology.
• Strong presentation and training skills, with the ability to translate complex software functions into easily understandable concepts for multi-family real estate professionals.
• Excellent interpersonal and communication skills, especially when engaging with property managers and stakeholders in the real estate technology space.
• Proficiency in technology systems, including property management software, databases, and Microsoft Office Suite.
• Strong problem-solving and analytical skills, with a focus on addressing technical challenges in multi-family real estate software.
• Willingness to travel 30-50% of the time.
• Valid driver’s license.
• Valid passport or ability to obtain one.

• Develop in-depth knowledge of Property Gauge software, particularly its features and applicability for multi-family real estate management, to deliver professional services such as consultation, software readiness, and client training.
• Assist in designing and conducting software training sessions tailored to the specific needs of multi-family property management, both on-site and via webinars.
• Educate clients on key software functionality used in managing multi-family properties.
• Analyze client business models to identify and document requirements for Property Gauge software implementations, ensuring proper software configuration to meet client needs.
• Assist clients with troubleshooting and resolving basic software issues, working closely with the Development team for more complex technical issues.
• Maintain accurate records of client interactions, training agendas, trip reports, timesheets, and system-related updates to ensure effective communication and documentation.
• Support QA effort with software testing and product modifications.
• Proactively report any challenges or events that may impact the effectiveness, timeline, or budget of software implementations to senior staff or management.
• Create client-facing and internal documentation such as quick reference guides, FAQs, and “how-to” materials.
• Serve as a liaison between clients and technical staff, explaining technical aspects of the software in a way that non-technical users can easily understand, particularly in the context of multi-family management operations.
• Participate in user conferences, facilitating sessions or discussions related to multi-family property management and the Property Gauge software.
• Travel between 30-50% to client sites to provide on-site training and support.
• Perform other duties as required