ALTO SOFTWARE GROUP

Our software solutions connect businesses and consumers, powering more than half of all UK housing transactions each year.
We deliver a one-stop shop for estate agents and home builders to drive efficiencies, speed up the transaction while reducing risk, improve end-customer experiences, stay ahead of regulatory changes and unlock new areas for business growth.
Whilst we are not a start-up we have a start-up mindset set and want our people to operate with this mindset so that we can achieve our ambitions.
Are you a seasoned estate agency professional—perhaps a Sales or Lettings Negotiator, Valuer, or Property Manager—who thrives on helping others succeed? If you’re looking to leverage your industry experience in a new way, this could be the perfect next step.
We’re looking for a confident, energetic, and people-focused Estate Agency Software Trainer to deliver exceptional learning experiences across the ASG software suite. Your role will empower estate agency teams to get the most out of their tech, improving day-to-day processes and driving real business results. You’ll lead training remotely and onsite, support digital content development, and work closely with internal teams to elevate customer onboarding and adoption.

ESSENTIAL SKILLS & EXPERIENCE

• Proven experience delivering training to individuals and groups, both in-person and remotely.
• Strong understanding of the estate agency and/or lettings/property management industry.
• Demonstrated success in driving software adoption and enabling users to get the most out of digital platforms.
• Commercial acumen with the ability to recognise and support upsell opportunities in a customer-centric way.
• Excellent presentation, communication, and interpersonal skills.
• Organised, proactive, and capable of working independently in a fast-paced environment.
• Confident with technology and learning new software quickly.
• Comfortable using LMS platforms, webinar tools, content management systems, and CRMs.

BEHAVIOURS & MINDSET

We’re looking for someone who brings passion, agility, and accountability to the role:

• Understand/Grow – Know your audience and tailor your training style accordingly.
• Re-imagine – Drive innovative ways to improve how customers learn and engage.
• Build together – Collaborate across departments to improve outcomes.
• Own it – Take responsibility for outcomes and continuously raise the bar.
• Be the Change – Thrive in a fast-changing environment and help others adapt.
• Set the Bar Higher – Constantly seek to enhance training quality and product knowledge.
• Value and Evidence Mindset – Link training outcomes to measurable customer success.
• Stakeholder Management – Build trust across clients, teams, and leadership.
• Customer Relationship Management – Strengthen long-term relationships by being a reliable, expert guide.
• Strategy and Business Acumen – Align your efforts with team and business goals.

WHAT YOU’LL BE DOING

• Lead training sessions (remote and onsite) for estate and letting agency clients, tailored to their specific workflows and business goals.
• Translate industry experience into relatable, practical guidance for users new to the software or looking to deepen their use.
• Create or adapt training materials to ensure sessions are engaging, relevant, and outcomes-focused.
• Demonstrate best practices for using the software to improve lead conversion, property management, compliance, communication, and client service.
• Identify and recommend value-adding features and services that align with client goals.
• Support and co-host webinars, digital education paths, and help centre content to reinforce key learning themes.
• Champion software features by tying them to estate agency challenges and ROI—helping users clearly see the benefit.
• Collaborate with internal teams (Product, Sales, Customer Success) to stay aligned on client feedback, feature releases, and onboarding needs.
• Follow up post-training, track engagement, and gather feedback to continuously enhance delivery.

We’re looking for someone who brings passion, agility, and accountability to the role:

• Understand/Grow – Know your audience and tailor your training style accordingly.
• Re-imagine – Drive innovative ways to improve how customers learn and engage.
• Build together – Collaborate across departments to improve outcomes.
• Own it – Take responsibility for outcomes and continuously raise the bar.
• Be the Change – Thrive in a fast-changing environment and help others adapt.
• Set the Bar Higher – Constantly seek to enhance training quality and product knowledge.
• Value and Evidence Mindset – Link training outcomes to measurable customer success.
• Stakeholder Management – Build trust across clients, teams, and leadership.
• Customer Relationship Management – Strengthen long-term relationships by being a reliable, expert guide.
• Strategy and Business Acumen – Align your efforts with team and business goals